IT Helpdesk Technician

  • Hết hạn trong 8 ngày nữa
  • Mức lương Thỏa thuận
Mô tả công việc

1. Provide technical assistance to End-Users on computer systems:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
2. Self development
• Self-train on new technologies
• Participate in and contribute to department ideation exercises
• Encouraged to self-learning to develop and integrate some small software/utilities for internal usage
3. Undertake other assignments as delegated by Line manager and/or the BOD

Yêu cầu công việc

MINIMUM ACADEMIC/PROFESSIONAL QUALIFICATION
• Vietnamese national
• University degree, preferably in Computer Science, Informatics Technology, etc.
• Microsoft or IBM certificates on IT (MCSE, etc) is a plus
RELATED EXPERIENCE
At least 1 year experience in IT field, including Computer hardware, Operating system, Email, Internet and Online Cloud based services
COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES)
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
COMPETENCIES (BEHAVIORAL)
• Proactive
• Flexible with high energy level
• Self-motivated
• Customer-oriented and cool-tempered
• Result-driven individuals with positive attitudes

Quyền lợi được hưởng

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Địa điểm làm việc

Ecopark Township, Xuân Quan, Văn Giang, Hưng Yên, Cộng hòa xã hội chủ nghĩa Việt Nam (Hưng Yên)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Đại Học

Yêu cầu kinh nghiệm

1 - 2 năm

Yêu cầu ngôn ngữ
Tiếng Anh Tiếng Anh

Ecopark Township, Xuân Quan, Văn Giang, Hưng Yên, Cộng hòa xã hội chủ nghĩa Việt Nam

http://www.buv.edu.vn/

>500 nhân viên

British University Vietnam hướng tới mục tiêu trở thành trường đại học hàng đầu tại Việt Nam cung cấp chương trình giáo dục đại học Anh Quốc chất lượng quốc tế nhằm phát triển sự nghiệp cho những sinh viên Việt Nam có khát vọng và hoài bão trong cuộc sống. [...]

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