Quận Ba Đình 11/04/2024 9 - 10 triệu VNĐ
Quận Cầu Giấy 13/04/2024 6 - 9 triệu VNĐ
Quận Tây Hồ 21/04/2024 7 - 10 triệu VNĐ
Quận 2 23/04/2024 Thỏa thuận
Quận Thanh Xuân 25/04/2024 8 - 10 triệu VNĐ
Quận Tây Hồ 26/04/2024 10 - 13 triệu VNĐ
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
14/10/2020
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
1 - 2 năm
Địa điểm làm việc
- As a company with continuous growth, we are always on the lookout for people who are willing to start their own development & growth story. Today, Pentalog Vietnam is looking to fill in the Service Desk Engineer open position.
- As a Service Desk Engineer, you will join the awesome Service Desk team at our Hanoi office.
* Your mission:
- As the first point of contact with the customer, you will handle all IT service desk incidents and requests;
- At times, you will need to support the ITOps team, when the business requires it;
- Troubleshoot, document and resolve IT-related issues based on solutions found in the knowledge base;
- Update the knowledge base with newly found solutions;
- Work in a timely and efficient manner, while ensuring that attendance, quality, and customer service metrics are being met.
* Responsibilities:
- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
- Troubleshoot hardware, software, and network-related issues;
- Provide restorative or maintenance actions to resolve end-user issues;
- Assist with defining and documenting knowledge base articles;
- Assist with special project work as needed;
- Escalate problems to the next level of support when necessary;
- Consistently meet or exceed the required performance criteria.
- Basic IT knowledge in OS: Windows 2000/XP/Seven/8/10, Windows 2003/2008/2016 Server (ActiveDirectory);
- Knowledge of: Linux/Unix;
- Excellent troubleshooting capability;
- Previous successful customer service experience is considered an advantage;
- Sound judgment and decision making skills;
- Strong analytical, technical, problem solving and organizational skills;
- Process and procedure-oriented;
- Strong written and oral communication skills;
- Team player, self-motivated, organized, detail-oriented and able to handle changing priorities;
- Ability to communicate problems/ issues to customers in a non-technical manner;
- Proficiency in English;
- French language know-how is a plus.
- Extra-skills that will come as an advantage:
* Knowledge of:
- Networking: OSI, TCP/IP, Ethernet/Fast Ethernet, Routing, Wireless LAN, VLAN, VPN;
- Protocols: DHCP, DNS, LDAP, SNMP, SMTP, POP3, IMAP;
- Security: Antivirus, Firewall, IPSec, LAN & WLAN Security;.
- Developing your career within an international group;
- Opportunities to train and work in Europe & some countries in Asia;
- Interesting salary and bonus (including annual bonus + Tet bonus);
- Social/Medical Insurance following Vietnamese Laws;
- Private Personal Health Insurance every year;
- Free foreign languages courses (English and French) held at the company;
- Annual Summer Holiday & Noel party, Team building: quarterly;
- Activities: Events, party, Football club, game club, ping pong club…;
- Free, all-day tea & coffee;
- Working days: From Monday – Friday (8h/day).
Tầng 2, tòa nhà Intracom, Phường Dịch Vọng Hậu, quận Cầu Giấy, Hà Nội
50-100 nhân viên
Pentalog được thành lập năm 1993 hoạt động trong lĩnh vực dịch vụ tin học, Pentalog là doanh nghiệp hàng đầu về gia công phần mềm offshore ở châu Âu với tổng số cộng tác viên lên t... [Xem thêm]
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