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Invoicing Team Leader

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Trưởng Nhóm/Trưởng Phòng

    Ngày đăng tuyển

    28/11/2022

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    Trên 3 năm

    Địa điểm làm việc

    ⇒ Hồ Chí Minh

    Việc làm Hồ Chí Minh

    Mô tả công việc

    The Billing Team Lead is responsible for all duties required to complete billing processes for a team of Billing Analysts. Billing Analysts are responsible for the creation, payment processing, and reconciliation of all claims submitted to payers on behalf of Intertek Vietnam. They ensure that all claims for payment are submitted by the timely filing deadlines of the payers, that payments received are applied as efficiently as possible, and that adjustments and denials are handled within the timely filing requirements of each individual payer contract. They attain and use an understanding of invoicing and payment processing to work any potential claim issues and outstanding balances.

    § Maintain compliance with all company requirements, policies, standards, and procedures

    § Accountable and responsible for their team(s) performance and behavior

    § Maintain a professional working atmosphere; acting decisively when there is inappropriate behavior

    § Ensure team has all tools and training to succeed in their duties assigned by Lead

    § Deliver continued training to team as needed and make sure policy changes are understood and executed

    § Responsible for overseeing staff time management; make sure tasks are completed on time

    § Responsible for absent team member’s duties and if necessary complete their tasks

    § Verify team is completing all tasks correctly

    § Maintain positive communication with team; this includes addressing concerns and questions of team members

    § Manage all staffing procedures such as hiring, corrective actions, and performance improvement.

    § Maintain professional contact with branch office(s), payer entities, etc.

    § Check to make sure team is using updated Payer manuals and newsletters

    § Maintain all SOP’s, ensure they are all up-to-date and posted on SharePoint

    § Maintain all system tables; verify that they are maintained accurately.

    § Review all required billing reports to identify any potential issues with aging, unapplied balances, and other claims processes.

    § Confirm all claims are accounted for, denials are being worked, and notes are up-to-date

    § Responsible for reviewing reports to determine if any trends exist in denials, short payments, etc.

    § Collaborate with stakeholders regarding delivery of services

    § Comfortable with public speaking

    § Communicate effectively verbally and in writing

    § Demonstrate dependability

    § Demonstrate effective problem solving and decision-making skills

    § Exhibit computer efficiency

    § Oversee complex service programs and special projects

    § Identify and implement process improvement efforts

    § Provide excellent customer service to internal and external clients

    § Adjust to work in various companies, circumstances, and scenarios on an as needed basis for the Billing Team as a whole.

    § Provide billing support for escalated issues

    § Resolve escalated complaints from internal and external clients

    § Maintain discretion on all confidential information

    § Report all issues or concerns to Manager

    § Perform related duties as assigned by Manager(s) or Director(s)

    § Other duties as assigned

    Yêu cầu công việc

    Bachelor’s Degree preferred (Bachelor's and Associate DegreeinFinance & Accounting)

    § Prior office experience preferred

    § 3+ years prior billing experience preferred

    § Prior leadership experience preferred

    § Ability to work flexible and/or extended hours, if needed, to meet the job requirements.

    Quyền lợi được hưởng

    - Chế độ bảo hiểm
    - Du Lịch
    - Chế độ thưởng
    - Chăm sóc sức khỏe
    - Đào tạo
    - Tăng lương

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