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Hướng Dẫn Viên Du Lịch (Tour Operator)

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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    14/09/2019

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh Tiếng Pháp Tiếng Pháp

    Địa điểm làm việc

    ⇒ 33B Phạm Ngũ Lão, Phan Chu Trinh, Hoàn Kiếm, Hà Nội

    Việc làm Hà Nội

    Ngành nghề

    Mô tả công việc

    Compile and recheck all information received
    - Recheck the new programs carefully and inform the Sales Department or Reservation staffs in case of any unreasonable problems
    - Ensure that all the needs of the clients are met (request a confirmation from the Sales department to guarantee that all the received information is correct)

    Conduct the operating program
    - Build a tour program and prepare tour guide materials: recheck all the services, add notes for the guide with special remarks concerning the profile of the traveler(s), prepare welcome gifts, sightseeing tickets, tourist registration forms, etc.

    Deliver profiles over to tour guides
    - Brief programs carefully to tour guide, pay attention to the unique selling points in comparison with the origin
    - Make calls and deliver profiles over to tour guide prior to five days in low season and three days in high season
    Monitor, supervise and solve problems arising during the tour
    - Pre-check services to make sure all services are reserved before the client’s arrival
    - Monitor, supervise and update information and situation of tourists through the tour guide
    - Directly solve problems arising during the tour and take responsibility of any problems arising and any additional costs
    - Update the issues in the issue reports and transfer them to the Quality Control Department

    Other tasks
    - Handle the cases which need changing due to storms, floods, etc.
    - Update information about the sightseeing fares, opening and closing times of tourist spots
    - Conduct inspection destination / service to update information to other department
    - Conduct research to extend guide database by finding possible guide suppliers
    - Conduct meeting with guides: review the salary of guides and the payment facilities every year

    Yêu cầu công việc

    - BA or MBA in Foreigner Language, Hotel & Tourism Management or other related majors;
    - Good command of English is a must;
    - Good communication skills;
    - Strong computer skills (Excel, Word, Outlook);
    - Having experience in inbound travel (tour guide, operation, sales, reservation) is privileged;

    - Pleasant personality, positive attitude, open-minded;

    - Flexible, be willing, creative and having a good sense of product’s evaluation;
    - Hardworking, capable of working independently, overtime and under pressure.

    Quyền lợi được hưởng

    - In addition to the handsome salary & bonus under the working capacity, you are committed to working in dynamic working environment with featured policy and benefits as below:

    * Training:
    - Specific knowledge: You will be offered intensive training with inspection trips in destinations which makes you confident with the knowledge & real experience to consultant more effectively to customers.
    - Skills: In low seasons, along with English course annually, several skills training courses are organized to make you have opportunity to practice & self – improve abilities.

    * Benefits
    - Motivation trips: Under the spirit” Work Hard, Play Hard”, annually there will be several Motivation trips of the whole Company, of each department, each destination with a lot of attractive team building, which enhance the team spirit and explore the potential ability of staff. In Head Office, there will be some short motivation trips giving you unforgettable experiences of interesting activities, such as: trekking, hiking, biking, kayaking,…
    - Along with annual health check - up once a year, Company also offer a pack of comprehensive health insurance & accident insurance 24/24 AON.
    - Easia Travel also pay attention to the spiritual life of each staff on special occasions like birthday, wedding, Women Day, Mid – Autumn for children…

    * Working time & rest:
    - 40 hours per week with flexible time option (8h30 – 12h/morning & 13h30 – 17h30: afternoon; off: Saturday & Sunday)
    - 12 days of annual leave entitlement

    * Staff Wellness Program:
    - Annual Medical Check-up
    - Personal accident and health insurance 24/24 (AON)

    * Company Events:
    - Motivation Trip.
    - Year End Party

    * Other Benefits:
    - Lunch allowance
    - Public holiday bonus
    - The Thirteen Salary
    - Marriage Gift
    - Birthday Gift…
    - Education: English teaching by Native English teacher (free tuition fee)

    Công ty Easia Travel
    Chào đón bạn đến với

    Công ty Easia Travel

    Du lịch, Kinh doanh

    33B Phạm Ngũ Lão, quận Hoàn Kiếm, Hà Nội

    200-500 nhân viên

    EASIA TRAVEL CO., LTD is a Vietnamese Destination Management Company (DMC) with 14 offices in Vietnam, Cambodia, Laos, Myanmar and Thailand. We cater to exclusive travel profession... [Xem thêm]

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