Vũng Tàu 11/04/2024 8 - 20 triệu VNĐ
Vũng Tàu 18/04/2024 8 - 10 triệu VNĐ
Bà Rịa 07/04/2024 Thỏa thuận
Bà Rịa - Vũng Tàu 10/04/2024 Đến 20 triệu VNĐ
Vũng Tàu 13/04/2024 Thỏa thuận
Bà Rịa 31/03/2024 Thỏa thuận
Bà Rịa 09/04/2024 Thỏa thuận
Bà Rịa 08/04/2024 Thỏa thuận
Bà Rịa 14/04/2024 9 - 25 triệu VNĐ
Bà Rịa - Vũng Tàu 18/04/2024 10 - 30 triệu VNĐ
Tính chất công việc
Full-time
Vị trí/chức vụ
Trưởng Nhóm/Trưởng Phòng
Ngày đăng tuyển
24/05/2022
Yêu cầu bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
1 - 2 năm
Địa điểm làm việc
⇒ Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Việc làm Bà Rịa - Vũng Tàu Việc làm Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu1. Guarantee the product and service standards, and Brand Image in the hotel (implantation and control).
2. Prepare an action plan on the results of the Mystery Guest, with Heads of Department and General Manager.
3. Analyse the results of the customer satisfaction (ReviewPRO).
4. Prepare an action plan on the results of the customer satisfaction, with Heads of Department and General Manager.
5. To give inductions and re-inductions to the staff.
6. Guarantee the staff knows and transmits to the customer the Service Culture (implantation and monitoring of culture, operating procedures, story telling, Brand phraseology).
7. Take care of the online reputation of the hotel, on the websites and OTAs (analysis of comments, to promote the comments by the customers and reply).
8. Keep in contact directly with the customers
9. Participate actively to design the strategy to increase additional incomes (upselling).
10. To ensure the achievement of goals related with customer 360:
11. To look after the attraction and monitoring of the MeliaRewards customers at the hotel and ensure the delivery of their benefits.
12. To deal with all customer complaints (during and post stay).
13. Adapt the sensorial experience at the hotel, following the Brand guidelines, to promote the other revenues creating good environments that will generate the customers to stay and consume (music, aromas, decoration, illumination, personality and control other physical aspects).
14. Assigning amenities to VIP clients (according to personal preferences).
15. Rooms Supervision (random and VIP) + Event Rooms (setup of the meeting room).
16. Manage the customer requests and monitoring the Serviexpress/ Meliá Conecta/ SOLutions/House Service/Guest House Center /ME for YOU or Guest Service line.
17. Manage the external communication plan (hotel channel, check in, lobby screen, digital frames, etc.).
18. Manage the internal communication plan (Briefings, Flash Training, departmental meetings, etc.).
19. Promote, coordinate and implant ideas to improve the sustainable development and to increase the social contribution, inform to the customers through different channels.
20. Promote and support the Recognition Plan of the hotel.
21. Give support to the General Management of the hotel (Manager on duty, specific projects, pilot projects, etc.).
22. Supervise the activities department (depending on the Brand).
23. Guarantee the best customer experience at The Level/Red Level/ME+/Royal Service (pre-arrival call, food offering, etc.).
University Degree, preferably in Tourism or Hospitality.
Specific Knowledge: Hotel operations,Public Relations and Customer Service.
Minimum 1- 2 years working experience in a similar role.
Strong interpersonal and communication skills (verbal and written).
Proficiency in both oral & written English.
Able to work under high pressure.
Sense of responsibility and honest.
Leadership skills.
- International and dynamic working environment
- Attractive salary
- Birthday benefit
- Duty meals
- Annual Outing trip
- Special room rate as per Melia Hotels International policy
Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
Khu nghỉ dưỡng/Khách sạn tại Xuyên Mộc. [Xem thêm]
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