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Giám Sát Tư Vấn Tuyển Sinh_Relationship Supervisor - Tại Long Khánh

  • Hết hạn trong 17 ngày nữa
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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    13/05/2024

    Số lượng tuyển

    1

    Yêu cầu bằng cấp (tối thiểu)

    Cao Đẳng

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ 66 Nguyễn Văn Cừ, phường Xuân An, Long Khánh, tỉnh Đồng Nai

    Việc làm Đồng Nai Việc làm Long Khánh

    Mô tả công việc

    1. Planning

    - Plan and work with Sales Manager for weekly, monthly, quarterly and yearly activities to drive sales and re-sales;

    - Plan for monthly, quarterly, yearly to train/coach staff in department;

    2. New sales management

    - Weekly and monthly sales and re-sales planning;

    - Monitor sales and re-sales performance daily;

    - Monitor conversion rate (visitors – placement tests- sales) daily;

    - Follow up bookings daily;

    - Review sales and re-sales performance weekly and set plan for upcoming week(s);

    - Co-operate with other training centres to maximize sales and re-sales for the company;

    - Monitor telesales activities at centre;

    3. Customer satisfaction

    + Customer service

    - Monitor sales and care team in their customer care tasks to make sure the services are professional;

    - Handle customers’ feedbacks/complaints;

    - Verify customers requests relating to saving fee, class transfer, refund, etc;

    - Verify special offer or discounts;

    - Propose events, activities for centre when necessary;

    - Support in events organized/planned by the company;

    + Coaching and training

    - Conduct Workshop/Training for sales and care team;

    - Sales and Care Development;

    4. Centre Operation

    - Observe/monitor to make sure EP’s performance is accurate and professional;

    - Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;

    - Check ERP to make sure every process is applied correctly;

    - Arrange staff working schedule;

    5. School contract

    - Visit school to build relationship;

    - Monitor school contract to make sure deliver good service to the students;

    - Follow up payment at school;

    6. Marketing

    + Local MRK

    - Prepare and organize all local marketing event at centre;

    + ELT activities

    - Support all ELT activities at centre;

    7. Reporting

    - Complete reports: weekly, monthly or as required;

    - Verify weekly monthly new sales and re-sales report;

    - Verify Non-standard Working Hours Report;

    - Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases;

    - Corporate report;

    - Verify weekly and monthly ILA account report;

    8. CM/GCM Delegation

    - Support CM/GCM in centre performance financial KPIs: new sales, revenue;

    - Support in cost control: utilities, paper, stationery, resources;

    - Work with HO departments and training centres, when necessary;

    - Work with local authorities, landlord, schools, clients, when necessary;

    9. Account management

    - Assign account to EP;

    - Monitor all account at the centre to ensure good service;

    - Manage account lost of each EP;

    - Transfer account on time if any issue happened.

    Yêu cầu công việc

    1. Qualifications

    - University degree, major in English;

    - Experience in working in administration and customer services. Sales experience is preferable;

    - Experience in supervision position;

    2. Skills

    - Good leadership and management skills;

    - Good analysis & problem solving skill;

    - Be able to well manage and organise the job;

    - Be careful and details;

    - Training, delegation & coaching skill;

    - Basic knowledge in finance;

    3. Language

    - Good communication skills both in English and Vietnamese;

    4. Computer

    - Good MS Office skills (Word, Excel, Access...);

    5. Other requirements

    - Be able to work on shift;

    - Be able to travel to another centre as requested.

    Quyền lợi được hưởng

    • Competitive salary;
    • Insurances fully provided;
    • Private insurance will be provided for official staff;
    • Discount up to 90% English tuition fees for staff and close relatives;
    • An active, professional, dedicated working environment with experienced managers and friendly colleagues;
    • Bonding trips and events;
    • 14 day-off per year along with other benefits according to the company's regulation;
    • Chances for promotion and transfer.
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