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Giám Sát F&B (Food & Beverage Outlet Supervisor)

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Trưởng Nhóm/Trưởng Phòng

    Ngày đăng tuyển

    10/12/2019

    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

    Yêu cầu kinh nghiệm

    2 - 4 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ 3 Hạ Long, Phường 2, Tp. Vũng Tàu, Bà Rịa - Vũng Tàu

    Việc làm Bà Rịa - Vũng Tàu Việc làm Thành phố Vũng Tàu

    Ngành nghề

    Mô tả công việc

    Outlet Operation
    • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
    • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
    • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
    • Take food and beverage orders according to guest’s requirements and preferences
    • Deliver food & beverage services in accordance to departmental standards and procedures
    • Ensure that all food & beverage are served according to service standard
    • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
    • Try to remember individual patron’s names and their preferences to extend a personalized service
    • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
    • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
    • Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
    • Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management
    • Assist other Food & Beverage outlets with their operations during peak times or when required
    Other Responsibilities
    • Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
    • Be well versed in hotel fire & life safety/emergency procedures
    • Attend all briefings, meetings and trainings as assigned by management
    • Report for duty on time wearing clean and complete uniform at all times
    • Maintain a high standard of personal appearance and hygiene at all times
    • Perform other reasonable duties assigned by the Management of the Hotel

    Yêu cầu công việc

    Knowledge and Experience
    • At least Bachelor degree in any field
    • Additional certification(s) in Food & Beverage will be an advantage
    • Good reading, writing and oral proficiency in English language
    • Ability to speak other languages and basic understanding of local languages will be an advantage
    • Minimum 2 years of relevant experience in a similar capacity
    • Working knowledge of MS Excel, Word, & PowerPoint
    Competencies
    • Good communication and customer contact skills
    • Service oriented with an eye for details
    • Ability to work effectively and contribute in a team
    • Self-motivated and energetic
    • Must be well-presented and professionally groomed at all times

    Quyền lợi được hưởng

    Professional, dynamic working environment
    Competitive salary & benefits offered
    Chance to access variety of learning and development program by AccorHotels and the Hotel
    44 working hours/week & 12 annual leaves/year
    Annual team building trip

    Mercure Vũng Tàu Hotel
    Chào đón bạn đến với

    Mercure Vũng Tàu Hotel

    Khách sạn

    03 - 06 Ha Long - Ward 2 (1.194,32 km) Vũng Tàu

    Mercure is one of AccorHotel’s 36 renowned hotel brands. Let’s choice Mercure Vung tau to compose your vacations, live your dreams and rediscover the meaning of world travel.
    Me... [Xem thêm]

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