Giám Sát Ca (Shift Supervisor)

  • Thời hạn Đã tạm dừng đăng tuyển
  • Mức lương Thỏa thuận
Mô tả công việc

Purpose of the job

This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Job description

Responsibilities and essential job functions include but are not limited to the following:

 Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

 Anticipates customer and store needs by constantly evaluating environment and customers for cues.

 Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

 Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

 Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.

 Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.

 Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.

 Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.

 Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

 Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

 Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.

 Maintains regular and consistent attendance and punctuality.

 Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

 Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

 Utilizes operational tools to achieve operational excellence during the shift.

Yêu cầu công việc

Summary of Experience

 Customer service experience in a retail or restaurant environment.

 1 - 2 years experience at the same position.

Required Knowledge, Skills and Abilities

 Ability to direct the work of others

 Ability to learn quickly

 Effective oral communication skills

 Knowledge of the retail environment

 Strong interpersonal skills

 Ability to work as part of a team

 Ability to build relationships

Quyền lợi được hưởng

 Competitive salary

 Meal & Parking allowances

 13th salary

 Social insurance, Health check-up annual

 Annual leave / compensation leave / sick leave

Địa điểm làm việc

Đà Nẵng, Hải Châu, Đà Nẵng - Hải Châu (Đà Nẵng)

Hồ Chí Minh - Hồ Chí Minh (Hồ Chí Minh)

Đống Đa, Cầu Giấy, Hà Đông - 0 (Hà Nội)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

1 - 2 năm

Starbucks Coffee

Kinh doanh, Thực phẩm/DV ăn uống

Đà Nẵng, Hải Châu, Đà Nẵng

Khởi nghiệp với một quán chuyên bán cà phê từ 40 năm về trước, đến thời điểm hiện tại, tại mỗi một quốc gia mà Starbucks hướng tới, mỗi một địa điểm mà Starbucks dự định hoạt động kinh doanh, Starbucks cố gắng hoàn thiện và tạo dựng một môi trường tốt hơn những gì mà Starbucks đã làm....