Giám Sát Ca (Shift Supervisor)
- Thời hạn Đã tạm dừng đăng tuyển
- Mức lương Thỏa thuận
Mô tả công việc
Purpose of the job
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Responsibilities and essential job functions include but are not limited to the following:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.
Yêu cầu công việc
Summary of Experience
Customer service experience in a retail or restaurant environment.
1 - 2 years experience at the same position.
Required Knowledge, Skills and Abilities
Ability to direct the work of others
Ability to learn quickly
Effective oral communication skills
Knowledge of the retail environment
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Quyền lợi được hưởng
Meal & Parking allowances
Social insurance, Health check-up annual
Annual leave / compensation leave / sick leave
Đà Nẵng, Hải Châu, Đà Nẵng
Khởi nghiệp với một quán chuyên bán cà phê từ 40 năm về trước, đến thời điểm hiện tại, tại mỗi một quốc gia mà Starbucks hướng tới, mỗi một địa điểm mà Starbucks dự định hoạt động kinh doanh, Starbucks cố gắng hoàn thiện và tạo dựng một môi trường tốt hơn những gì mà Starbucks đã làm....