Giám Đốc Bộ Phận Buồng Phòng (Director Of Rooms )

  • Hết hạn trong 9 ngày nữa
  • Mức lương Thỏa thuận
Mô tả công việc

• DOR to manage and coordinate the FO, Housekeeping and in charge of the loyalty program

• Ensure the safety and security of the hotel guest and staff

• Run the day-to-day operation in the Rooms Division including Front Office, Housekeeping, Laundry and Guest services.

• Aware of visa procedures of sponsored guests and follow up of incoming guest.

• Handle inquiries concerning room reservations, complaints etc.

• Ensure the achievement of the highest occupancy in the hotel at the best rate, as per hotel target.

• Solving difficult guest situation.

• Deal with overbooking, ensuring the best revenue for the hotel and guest satisfaction.

• Receive and deal with verbal or written complaints.

• Optimise average room occupancy and average room rate.

• Control reports, deductions, offer bills, and welcome drinks.

• Attend to arrival of guests, and possibly VIPs, if any.

• Spot check on all outlets to ensure of consistent quality service.

• Inspect rooms to ensure standards and quality.

• Perform miscellaneous job-related duties as assigned.

• Supervise, co-ordinate and ensure close cooperation with all departments in the hotel.

• Ensure the brand standard and the quality is applied at all time.

• Co-ordinate all walkover within the hotel.

• Ensure that sufficient VC rooms are available for possible Walk-in clients.

• Brief staff about daily activity of the hotel and their respective Managers.

• Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the concerned HOD, and follow up on the action taken.

• Assist in all Front of the House tasks.

• Ensure that the team members are doing their tasks correctly and efficiently.

• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.

• Train, and ensure that the on job trainings schedules are happening and liaise with the HRTM for all future and ongoing training for all departments.

• Monitor all team in all departments’ performance on a constant basis ensuring all procedures are carried out correctly.

• Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&B, FO…)

• Analyse departmental Profit and Loss report of each month and present it to the executive committee and the GM.

• Participate in preparing the hotel budget and do the rooms division budget.

• Check if all special rates have the appropriate authorization by competent person.

• Consult with the Sales Department, for the marketing strategy.

• Monitor credit limits stringently.

• Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest.

• Participate in weekly and daily meeting. 

Yêu cầu công việc

• University graduate / Hotel Management related course

▪ At least 5 years experience in the same capacity preferrably in 4* or 5* Hotels.

• Opera know - how

•Fluentl in English

• Excellent leadership skills; Proactive

Quyền lợi được hưởng

13th month salary

Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)

Annual leave: 12 days per year (+public holidays mentioned above) Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary

24/24 Personal Accident Insurance

Parking fee

1 duty meals at Staff Canteen

Uniform covered by the Hotel 

Địa điểm làm việc

2 Hong Ha Street, Ward 2, Tan Binh District, Ho Chi Minh City - Hồ Chí Minh (Hồ Chí Minh)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Đại Học

Yêu cầu kinh nghiệm

5 - 10 năm

2 Hong Ha Street, Ward 2, Tan Binh District, Ho Chi Minh City

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Ibis Saigon Airport is located in front of the International Airport, Tan Son Nhat at only 3 minute walking distance. The hotel is located in the dynamic district of Tan Binh; which is the area where are located the major Airline Head Quarters; Parkson CT Plaza; Software city & different others comp anies. Only 6 kilometer far from the city center, where we can find the key attractions and point of interest. It is the only International economic hotel located in the dynamic district of Tan Binh....