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Quận Hà Đông 08/04/2024 10 - 15 triệu VNĐ
Quận Hà Đông 08/04/2024 10 - 20 triệu VNĐ
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Quận Tây Hồ 26/04/2024 Thỏa thuận
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
20/03/2021
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
8 - 9 năm
Yêu cầu ngôn ngữ
Địa điểm làm việc
***Objective
The Operation Manager is responsible for the smooth co-ordination and supervision of the Sales Gallery including Security, Front services team (Receptionist, Driver, Doorman), FB attendant, Housekeeping and technical services. They are also responsible and empowered to ensure all related Departments working in the Sales Gallery such as Sales, Services Operation
and Finance follow the standard of service which has been set.
It’s also Operation Manager’s duty to ensure that the Sales Gallery is always in good condition including safety, security, cleanliness, audio/visual equipment, decorations.
The Operation Manager makes decisions for the Sales Gallery, taking into account the company’s philosophies, policies, standards and procedures and is responsible for the day to day running.
***Key responsibilities:
- Observe and manage food and beverage quality
- Manages both internal staff, contractors and agents to ensure a high level of service.
- Coordination of all aspects of the departments in company to ensure that the services of the Sales Gallery are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Masterise Homes’ standards and procedures.
- Plan and carry out special events happen in the Sales Gallery in cooperation with Marketing, Sales
- Ensure all facilities as well as decoration in the Sales Gallery always are in good condition.
- Ensure all Customer Service team members have a high level of project product knowledge
- Analyze and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance.
- Develop and implement strategies to minimize absenteeism and to manage occupational health & safety issues.
- Align management style, working practices and conduct with Masterise Homes Vision, Corporate Values and Customer Service Promises.
- Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure employees are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
- Uphold the Customer Services culture by demonstrating the Excellent Service Standards at all times to guests and fellow associates.
- Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation
- Undertake related administrative, human resources and financial responsibilities as well as other duties as required by company.
To summarise, it is not the intention of this Job Description to limit the scope or responsibilities of the above-mentioned, but to highlight the most important aspects of your position. It is essential that all associates are committed to their jobs and the success of the enterprise, and maintain a willingness to accept total flexibility of jobs and duties throughout the company.
- Degrees in Hospitality Management, Hospitality and Tourism or related course.
- 8 years of experience or above working for branded 4-5 star hotels with consistent working experience in Front Office, Guest Relation, Customer Excellent,...
- Managerial experience as Duty Manager, Night Manager, Front Office Manager or Room Controller.
- Excellent English communication.
- Problem solving ability, an organized and customer-centric person.
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
TMDV số 19-23, Masteri An Phú, 179 Xa Lộ Hà Nội, Phường Thảo Điền, Quận 2, Hồ Chí Minh
Masterise Homes là công ty thành viên thuộc tập đoàn Masterise (tiền thân là Công ty Cổ Phần Đầu Tư Thảo Điền – Thao Dien Investment) ghi dấu ấn với các dự án bất động sản cao... [Xem thêm]
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