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Front Office Supervisor

  • Thời hạn Đã hết hạn
  • Mức lương Thỏa thuận
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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Trưởng Nhóm/Trưởng Phòng

    Ngày đăng tuyển

    02/06/2022

    Yêu cầu bằng cấp (tối thiểu)

    Trung cấp - Nghề

    Yêu cầu kinh nghiệm

    Không yêu cầu

    Mô tả công việc

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

    Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

    Yêu cầu công việc

    • Fluent English communication
    • Hard-working | Active | Enthusiastic
    • Want to develop career path in Marriott International
    • At least 1 year experience at the same position in 5 Stars international hotel

    Quyền lợi được hưởng

    • Accommodation provided.
    • Offered three (3) meals per day including meals on the weekly days off.
    • Offered uniform and laundry service for uniform.
    • Joined in the associate activities.
    • Joined in the Hotel’s training and development programs.
    • Joined in medical and 24 hour accident insurance plan. Comply with government health and social insurance plan.
    • Offered the round trip economy air ticket or ferry between hometown and Phu Quoc for commencement and completion of the Labor Employment Contract.
    • Offered 5 working days/week – 2 days off/week.
    • Offered annual allowance of transportation for home leave.
    • Offered 12 vacation days/year.
    • Comply with government Public Holidays.
    • And etc.
    Khách sạn JW Marriott Phú Quốc Emerald Bay
    Khách sạn

    Bãi Khem, Tp. Phú Quốc, tỉnh Kiên Giang

    Let the beauty of Vietnam’s largest island inspire every sense at JW Marriott Phu Quoc Emerald Bay Resort & Spa. Located on the shores of Khem Beach, a ribbon of shoreline consider... [Xem thêm]

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