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Field Service Manager

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    23/12/2021

    Yêu cầu bằng cấp (tối thiểu)

    Cao Đẳng

    Yêu cầu kinh nghiệm

    Không yêu cầu

    Địa điểm làm việc

    Ngành nghề

    Mô tả công việc

    • Hold regular meetings with Supervisors and Technicians, either with the team as a whole or individually as required
    • Ensure Service Technicians and Supervisors have the necessary skills, training & information to meet the KPI’s that they are set
    • Develop individual performance and training plans for Service Technicians to meet the KPI’s that they are set
    • Ensure Field Service Technicians and Supervisors are aware of monthly workloads & understand the departments KPI’s
    • Ensure that service technicians and Supervisors performance is monitored daily and in line with the weekly service business KPI’s
    • Manage the progression of Service Technicians through the Crown grading system as per the relevant policies
    • Work with tech supports to develop them as a rich recruitment resource pool
    • Undertake performance management in cases where performance fails to meet Company expectations
    • Provide possible solutions to recovering debt prior to approval of any credit
    • Input service job cards data entry accurately and in a timely manner before month end.
    • Reduce the risk of injuries and specifically reduce the Lost Time injury Frequency Rate
    • Ensure all customer complaints are dealt with in a timely fashion to the mutual satisfaction of both our customers and the Crown Service Department
    • Ensure completion rates for all Preventive Maintenance Program types are achieved as per levels required
    • Meet with, understand and address the needs of customers to help improve customer relations and retention while exploring potential business opportunities for Crown
    • To answer customers’ calls, queries and complaints in prompt and professional way

    Yêu cầu công việc

    • Possess Engineering or equivalent degree.
    • Have at least 4 years hands-on experience managing a team.
    • Excellent customer service and communication skills.
    • Experience in the Material Handling Equipment industry will be an added advantage.
    • Willing to travel between Binh Duong, Dong Nai and surrounding areas.

    Quyền lợi được hưởng

    • Having chances to get attractive company bonus every month/year
    • Company trip once a year + Joining party
    • Salary and position is reviewed 1 time a year
    • Bonus by individual ability and company’s performance.
    • Social insurance, health insurance, unemployment insurance and other benefits
    • Dynamic and sociable working environment.

    Crown Equipment (Vietnam) Co., Ltd
    Tham gia vào đại gia đình

    Crown Equipment (Vietnam) Co., Ltd

    Sản xuất/Vận hành sản xuất

    Tan Tap - Long Hau Street, Long Hau Industrial Park, Long An Province

    50-100 nhân viên

    Crown is one of the world’s largest material handling companies. Crown’s award-winning line of lift trucks maintains a reputation for advanced product design, engineering and integ... [Xem thêm]

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