Customer Support

  • Mức lương: 7 - 12 triệu VNĐ

  • Hết hạn trong: 51 ngày nữa

Ứng tuyển qua APP

Answer support phone lines and emails Resolve technical issue/errors related to DiCentral web services Train customers to use their DiCentral web account

Địa điểm làm việc:

139 Pasteur street , Ward 6 , District 3, HCMC - (Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Cao Đẳng

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

1 - 2 năm

Mô tả công việc:

  • Answer support phone lines and emails
  • Resolve technical issue/errors related to DiCentral web services
  • Train customers to use their DiCentral web account
  • Track support inquires through the support CRM insuring the customer issue is resolved
  • Follow-up on unacknowledged transactions
  • Any other duties as assigned by supervisor

Yêu cầu công việc:

SKILLS: 

  • Proactive, Self-Motivated
  • Analytical, Critical Thinker
  • Customer focused
  • Good judgment and business innovation
  • Open to new concepts, tools and technologies
  • Focused on continuous improvement
  • Ability to work effectively under pressure
  • Team player, Organizational Commitment
  • Strong interpersonal communication skills (written and spoken)
  • Time Management Skills, Ability to work on multitude of projects simultaneously
  • Integrity, Ethical Behavior

DESIRED SKILLS AND EXPERIENCE:

  • Experience in Customer Service, Technical Support or related field preferred
  • Must be customer-service oriented; Actively look for ways to help people
  • Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
  • Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
  • Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
  • Efficient able to handle and resolve client issues quickly and accurately
  • Ability to work in a dynamic and fast-paced environment

TECHNICAL SKILLS:

  • Microsoft Office Suite
  • Customer Relationship Management (CRM)

EDUCATION:

  • College or University

Quyền lợi được hưởng:

-           Benefits: follow labor rules, and more: party, sport activity, salary review, annual team building...

-           Healthcare for you and your family

-           Training opportunities

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