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Customer Service Representative

  • Thời hạn Đã hết hạn
  • Mức lương 9 - 13 triệu VNĐ
  • Ứng tuyển ngay
  • Lưu lại
  • Chia sẻ

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    Việc làm tương tự

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    28/09/2020

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    1 - 2 năm

    Yêu cầu ngôn ngữ

    Tiếng Anh Tiếng Anh

    Địa điểm làm việc

    ⇒ 203 Phố Minh Khai, Vĩnh Tuy, Hai Bà Trưng, Hanoi

    Việc làm Hà Nội Việc làm Hoàn Kiếm

    Mô tả công việc

    To provide customer care:
    - Collect and provide holiday plans and volume forecasts for both Customers' public holidays and Vietnamese public holidays or special days that the company holds an event.
    - Follow up pro-actively with production to "warn" customers on the delivery status and delivery difficulties.
    - Support Customer Service Manager and Customer Service Team Leader to develop and implement customer reward activities such as Tet, Christmas gifts.

    To handle customer requests/ complaints and propose a solution
    - Filter and assign requests to the relevant team/person.
    - Monitor and follow up on the progress of resolving requests.
    - Ensure requests are handled properly and on-time
    - Raise a voice and/or alarm the CS Executive if there are any critical customer-related matters.
    - Propose solutions to customer requests/ complaints.

    To manage customer database and customer relationships
    - Update and maintain the customer information records, contact list.
    - Develop and maintain customer relationships.

    To support Production and other departments in customer-related matters
    - Contact and inform customers in any production matters that Production requires such as bad inputs, instruction clarification, wrong quantity, additional editing charge, etc.
    - Support Production in checking any order related matters such as instruction, input.
    - Support Production in downloading, uploading, and order creation properly and on-time.
    - Transfer finished materials to customers in case it cannot be transferred via systems
    - Contact and inform customers in any system matters that System/IT requires such as system errors, system upgrade, system feature launch, etc.
    - Contact and inform customers of any billing matters that Accounting requires.
    - Greet new customers
    - Implement seasonal customer-related production workflow.
    - Propose a solution for improvement of IT infrastructure and system for customer service activities.

    Others related tasks as assigned
    - Support Customer Service Manager and Customer Service Supervisor in conducting customer satisfaction surveys, analysis issues, and propose action.
    - Support Customer Service Manager and Customer Service Supervisor in provide on-job training, coaching, mentoring to the team members.
    - Identify areas for quality management optimization/improvements and promote improvement activities of department working processes, workflows.
    - Ensure customer service standards are aligned with the corporate standards/values

    Yêu cầu công việc

    - Education: University degree in English, Customer Service, Marketing & Sales, etc... are preferable
    - Experience: At least 6 months - 1 year of working experience with customer service and/or marketing and sales, English speaking…
    - Experience with quality assurance and quality management for graphics and photos is an advantage.
    - Languages: Excellent English skills, especially speaking and writing skills. Fluent in Vietnamese.
    - Good communication skills.
    - Patient personality.
    - Self-motivated with strong team skills, a high degree of punctuality.
    - Hard-working and good health.

    Quyền lợi được hưởng

    - Competitive salary with up to 14 months of salary.
    - Salary review once a year
    - Annual luxury Kick-off vacation
    - International, professional, creative working environment and talented teams
    - Common cultural-sportive- art Clubs and activities, sponsored and/or supported by the Company (Ex: team building, Football, English…).
    - Insurance as Government's regulations (social insurance, medical insurance, unemployment insurance, etc.)
    - AON Premium Healthcare Insurance package, with a possibility to cover family members
    - Relevant training will be provided at the company’s expense and we also allow developers to improve their skill set during normal business hours
    - Daily various foods, drink, and seasonal fresh fruits;

    Công ty TNHH Esoft Vietnam
    Mời bạn đến làm việc ở

    Công ty TNHH Esoft Vietnam

    Kinh doanh

    Han Viet Tower, 348 Kim Nguu, Hai Ba Trung, Hanoi, Vietnam

    50-100 nhân viên

    Công ty TNHH Esoft Vietnam là công ty 100% vốn Đan Mạch được thành lập tại Việt Nam từ năm 2007. Esoft Vietnam chuyên cung cấp các dịch vụ và giải pháp đồ hoạ trong lĩnh vực bất độ... [Xem thêm]

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