Mô tả công việc
- Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
- Enhance service experience in the company by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
Yêu cầu công việc
- Ability to work in shift
- Expected years of experience: (Minimum): 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
- Experience working in teams
- Expected Educational Qualifications: College or University Degree (preferable) or Diploma
- Typing skills (at least 30 wpm preferable)
- Telephone skills (excellent)
- Conflict resolution skills (excellent)
- Technical Skills (Telephone and Order Booking systems preferable)
- Communication skills - spoken and written (excellent)
- Negotiation and interpersonal skills (excellent)
- English skills – verbal and written (good)
Quyền lợi được hưởng
- Benefits: follow labor rules, and more: party, sport activity, salary review, annual team building...
- Healthcare for you and your family
- Training opportunities
Công TY TNHH Chuyển Phát Nhanh DHL - VNPT
6 Thang Long, W4, Tan Binh District, HCMC
200-500 nhân viên
DHL – The Logistics company for the world DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy...