Customer Relation Management Analyst

  • Mức lương: Thỏa thuận

  • Hết hạn trong: 48 ngày nữa

Ứng tuyển qua APP

Custodian of customer database with specific responsibility for management and periodic maintenance of customer data to ensure data integrity/ security in accordance with company policies.

Địa điểm làm việc:

Tầng 19, Tòa nhà Vincom, 72 Lê Thánh Tôn, Quận 1, Hồ Chí Minh, Việt Nam - (Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Trung cấp - Nghề

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

2 - 5 năm

Mô tả công việc:

- Custodian of customer database with specific responsibility for management and periodic maintenance of customer data to ensure data integrity/ security in accordance with company policies. 
- Perform data mining and customer value analysis to deliver customer insights as per request of other deparments. 
- Organize & manage customer surveys to collect customer insights on CRM-related topics; Identify key trends and criteria that influence customer behaviour & loyalty and make recommendations. 
- Perform customer profiling & segmentation for each Maison brands in order to optimize CRM/MKT activities; participate in buiding customer journeys.
- Work closely with Marketing department in setting up and monitorning customer communication across all channels
- Work closely with IT department to develop and optimize Customer Data Management system; participate in designing and execute processes & procedures for Customer Data Management.
- Assist in developing and implementing omni-chanel CRM programs in order to build customers’ loyalty & drive consumption.
- General administrative tasks and team support

Yêu cầu công việc:

- Graduated from College or above related majors.
- At least 2 years experience in the same position.
- Good at English.

Quyền lợi được hưởng:

-           Benefits: follow labor rules, and more: party, sport activity, salary review, annual team building...

-           Healthcare for you and your family

-           Training opportunities

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