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Customer Insight Executive

  • Thời hạn Đã hết hạn
  • Mức lương 20 - 25 triệu VNĐ
  • Ứng tuyển ngay
  • Lưu lại
  • Chia sẻ

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    19/11/2021

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    2 - 3 năm

    Địa điểm làm việc

    ⇒ 185 Giảng Võ, Cát Linh, Đống Đa, Hà Nội

    Việc làm Hà Nội Việc làm Đống Đa

    Mô tả công việc

    With core value User First, Cốc Cốc aims for better product designs and communication wwith users/customers. Therefore, User Research would be the bridge between users and Cốc Cốc toto understand what users want and we deliver features matching with user needs.

    Currently, Cốc Cốc is looking for an experienced Customer Insight Excutive with wide knowledge about custimer research/ market research. Customer Insight Executive is the voice of users who would connect with the product team to bring out the best product. The role, focused on understanding a target audience and how they interact with a particular product or service

    • Communicate effectively with internal stakeholders to obtain adequate information to understand business and research objectives. Work closely with our marketing team to make sure we understand our users and turn it into effective communications.
    • Design the proper research approach (qualitative one or quantitative one) to address the business and research objectives.
    • Implement research projects within time and budget: design the questionnaire/ discussion guide, moderate focus group discussion/ in-depth interview (online or offline), analyze data, report, and present key findings of the studies with minimum supervision of line manager.
    • Conduct desk research and gather latest customer insight topics.
    • Participate in evaluating research agencies’ proposals. Supervise research projects within time and budget.

    Yêu cầu công việc

    Required skills:

    • Bachelor or higher degree preferably in Economics, Business Administration, Marketing, Psychology, Philosophy.
    • 2+ year experience conducting customer research/ market research/ desk research in the local Vietnamese market. Experience doing market research from Market Research Agencies is a plus.
    • Adequate knowledge of various research types and methodologies (e.g. FGD, IDI, in-home visit, U&A quantitative study, concept test, product test etc.)
    • Familiar with statistical & basic data processing techniques (SPSS/ STATA, using Pivot Tables for data analyzing).
      Be able to develop the discussion guide, conduct simple FGDs/ IDIs and report qualitative findings.
    • Be able to design questionnaires, analyze quantitative data and report.

    Desired mindset:

    • Strongly passionate about research.
    • Detail oriented and well organized

    Soft skills:

    • Proficient in spoken & written English.
    • Strong communication, presentation skills
    • Effectively manage logistics and resources of research projects

    Quyền lợi được hưởng

    • What we are doing is difficult. This is why there are a lot of opportunities for you to learn and grow with support from a mix of the learning & development programs
    • You will work alongside talented team members who have a unique skill set and expertise in this market
    • Coc Coc is a Vietnamese company but you will be working in an international environment with team members/partners/customers who are local and international.
    • Attractive salary and bonus scheme with 13th month salary.
    • Performance review twice/year
    • Special annual leave policy with minimum 20 days/year (including 1 day off on your birthday)
    • Great Trade Union benefits for your important life events such as birthday, marriage, new born child...
    • Periodic medical checkup, Bao Viet Health Insurance & Health/Social Insurances.
    • A culture of flexibility and responsibility, no dress code and annual Work From Home policy
    • Exciting internal events to help you understand the whole business and make you part of the Cốc Cốc family
    • Modern and cozy kitchens with plenty of snacks and coffee/tea bars every day, to make sure energy level is high when you need it
    • There are many interesting hobby clubs to share your non-professional passions like English Club, Yoga, Football and many other clubs are forming ...
    CÔNG TY TNHH CỐC CỐC
    Mời bạn đến làm việc ở

    CÔNG TY TNHH CỐC CỐC

    Technology Information

    Tầng 3, khu AB, tòa nhà 27B Nguyễn Đình Chiểu, Phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

    200-500 nhân viên

    Cốc Cốc - One of the biggest local Browser and Search Engine companies in Vietnam as well as the biggest Vietnamese digital advertising publisher with more than 25 million users.
    -... [Xem thêm]

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