Customer Experience Officer

  • Mức lương: Thỏa thuận

  • Thời hạn: Đã hết hạn

Ứng tuyển qua APP

Customer Experience Officer has the following responsibilities: Coordinate and organize events for students and parents Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis

Địa điểm làm việc:

Tầng 2, 246 Cống Quỳnh, Phạm Ngũ Lão, Quận 1, Hồ Chí Minh, Việt Nam - ( Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Đại Học

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

1 - 2 năm

Mô tả công việc:

- Customer Experience Officer has the following responsibilities:
- Coordinate and organize events for students and parents
- Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis
- Organize all students' information including personal and contact information, study records, and test results
- Collaborate with Course Coordinators to update parents on course information, homework, students' behaviors and test results
- Troubleshoot parents' and students' problems on the phone and online
- Maintain a balance between company policy and customer benefits. Handle problems in the best interest of both company and customers
- Continuously evaluate and identify opportunities for process improvements that positively impact customers' experience
- Coordinate and execute facility projects that enhance learning experience for students
- Responsible for compiling and generating reports relating to customer satisfaction and customer complaints
- Perform other duties as assigned by supervisors and managers
- Be willing to work a flexible schedule and occasional overtime when needed
- Demonstrate passion for excellence with respect to treating and caring for customers

Yêu cầu công việc:

- Be able to handle unpleasant complaints and customers
- Problem solving and analytical skills
- Strong detail orientation
- Strong organization and communication skills
- Possess a strong work ethic and team player mentality
- Comfortable in using MS Office (Word, Excel and Powerpoint)
- Proficient in English, verbally and in writing
- Hold a bachelor degree
- One year experience (preferred)
- Female (preferred)
- Love kids aged 9 - 15 (preferred)

Quyền lợi được hưởng:

- Having chances to get attractive company bonus every month/year

- Company trip once a year + Joining party

- Salary and position is reviewed 1 time a year

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

- Dynamic and sociable working environment.

Công ty Cổ phần Giáo dục Yola

200-500 nhân viên

Tầng 2, 246 Cống Quỳnh, Phạm Ngũ Lão, Quận 1, Hồ Chí Minh, Việt Nam

Yola was founded on the motto 'Education changes lives', and we believe in the timeless potential of education. Sometimes, it takes a small step to start a long journey. For Yola Institute,... Xem thêm

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