Customer Experience Officer

  • Mức lương: Thỏa thuận

  • Hết hạn trong: 43 ngày nữa

Ứng tuyển qua APP

Customer Experience Officer has the following responsibilities: Coordinate and organize events for students and parents Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis

Địa điểm làm việc:

Hồ Chí Minh - (Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Đại Học

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

1 - 2 năm

Mô tả công việc:

- Customer Experience Officer has the following responsibilities:
- Coordinate and organize events for students and parents
- Communicate effectively and professionally, both verbally and in writing, with parents on a regular basis
- Organize all students' information including personal and contact information, study records, and test results
- Collaborate with Course Coordinators to update parents on course information, homework, students' behaviors and test results
- Troubleshoot parents' and students' problems on the phone and online
- Maintain a balance between company policy and customer benefits. Handle problems in the best interest of both company and customers
- Continuously evaluate and identify opportunities for process improvements that positively impact customers' experience
- Coordinate and execute facility projects that enhance learning experience for students
- Responsible for compiling and generating reports relating to customer satisfaction and customer complaints
- Perform other duties as assigned by supervisors and managers
- Be willing to work a flexible schedule and occasional overtime when needed
- Demonstrate passion for excellence with respect to treating and caring for customers

Yêu cầu công việc:

- Be able to handle unpleasant complaints and customers
- Problem solving and analytical skills
- Strong detail orientation
- Strong organization and communication skills
- Possess a strong work ethic and team player mentality
- Comfortable in using MS Office (Word, Excel and Powerpoint)
- Proficient in English, verbally and in writing
- Hold a bachelor degree
- One year experience (preferred)
- Female (preferred)
- Love kids aged 9 - 15 (preferred)

Quyền lợi được hưởng:

- Having chances to get attractive company bonus every month/year

- Company trip once a year + Joining party

- Salary and position is reviewed 1 time a year

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

- Dynamic and sociable working environment.

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