Culturist - Chuyên Viên Văn Hóa

Capella Hanoi Hotel

Hết hạn trong 27 ngày nữa
Mức lương Thỏa thuận

Chia sẻ

Tính chất công việc

Full-time

Vị trí/chức vụ

Trưởng nhóm/Trưởng phòng

Yêu cầu bằng cấp (tối thiểu)

Đại Học

Yêu cầu kinh nghiệm

Không yêu cầu

Ngày đăng tuyển

09/12/2024

Yêu cầu giới tính

N/A

Ngành nghề

Truyền Thông/PR/Quảng Cáo , Nhân Sự , Chăm Sóc Khách Hàng , Hành Chính/Văn Phòng

Kỹ năng

Truyền Thông/Báo Chí , Quản Trị Nhân Sự (HR) , Lễ Tân (Receptionist)

Địa điểm làm việc

- Quận Hoàn Kiếm - Hà Nội

Việc làm Hà Nội Việc làm Quận Hoàn Kiếm

CV của bạn có phù hợp với việc làm này?

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Mô tả công việc

Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
Sending pre-arrival email to all guests to extend a warm welcome, to learn guest preferences (e.g. purpose of visit, guest preferences and special request), as well as, to offer assistance for any arrangements to create the best memorable experience for our guests.
Checking the daily arrival list, highlighting VIPs and guests with special requests and or preferences, thereafter effectively communicate the information to the relevant departments.
Communicate with housekeeping to ensure guest rooms are in perfect condition and that welcome amenities are set up prior to guest arrival.
Plan and arrange set up for special occasions and or requests (e.g. birthdays and anniversary celebrations). Recognise and extend warm welcome to all VIPs and returning guests and maintain strong relations throughout their stay.
Have a thorough understanding of all guest room features, hotel facilities and service amenities as well as emergency protocol in order to orientate guests effectively.
Meet and greet guests upon arrival, provide personal check-in services at the Living Room, escort and conduct rooming orientation.
Perform private check-out service and ensure that all billing details are accurate before presenting final bill to the guest for payment.
Maintain the upkeep of the Living Room by ensuring that all areas are kept neat, clean and organised at all times.
Engages in meaningful conversation with guests on their comfort, stay experience preferences, and provide suggestions to enhance their stay. Log the information gathered under the appropriate system.
Ensures accurate recording of all reservations and arrangements made by logging them under the appropriate system and preparing confirmation letter for guests’ reference.
Assists guests in running errands and occasionally accompanying them off-site with approval from higher management.
Promote cross selling of special rates and or promotional activities within the hotel to maximize revenue generation.
Handle any service ‘Glitches’ and report it under the appropriate system, resolve the issue and ensure that corrective actions and service recovery follow ups are action upon in a timely manner.
Review the level of guest satisfaction through comment cards, direct feedback and or other relevant channels to identify and provide suggestions for improvement.

Yêu cầu công việc

Qualification

Diploma of college or university preferably in Hotel/Hospitality Management

Work Experience

At least 1 year experience in similar role in luxury hotels/resorts
Concierge experience is of advantage

Technical Skills

Excellent interpersonal skills with personable character, good at cultivating strong guest relations
Very good command in spoken and written English
Knowledge in Property Management System (e.g. OPERA)
Competent computing skills (e.g. Microsoft Office)

Quyền lợi được hưởng

Competitive salary
Participating social insurance, health insurance and unemployment insurance at the contracted salary
Enjoy monthly service fee with high rate
Be rewarded on holidays, New Year, and special occasions of the year
13th month salary bonus according to revenue
Participating in periodic team bonding activities
Develop career in a dynamic and professional international working environment

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