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Cloud IT Support

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    Việc làm Cloud IT Support đã tạm dừng.
    Bạn có thể xem thêm các việc tương tự (đang tuyển) dưới đây.

    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân Viên/Chuyên Viên

    Ngày đăng tuyển

    31/01/2023

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    Trên 3 năm

    Địa điểm làm việc

    ⇒ 25-27, B4 Street, Sala Urban Area,Hồ Chí Minh

    Việc làm Hồ Chí Minh Việc làm Quận 2

    Mô tả công việc

      • Proactive monitoring of alerts (Eg: Email, SMS, Dashboard,...) through and taking action as per the statement of work defined
      • Manage/track incidents reported by customers and alerts generated by the system.
      • Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
      • Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
      • Perform deployment, patching, monitoring, and other maintenance support activities to the servers with support from DevOps and the application team.
      • Review and implement Azure/AWS cloud optimization/recommendations
      • Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
      • Meeting with the project team, provide clarification for incidents, requests, problems,
        changes, and other issues.

    Yêu cầu công việc

      • Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
      • Good skills in analyzing, diagnosing, and troubleshooting issues
      • Careful, hardworking, responsive, and supportive
      • Experiences working with Cloud services (AWS/Azure). Understanding domain registration, DNS, SSL certificates, and email flow
      • Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
      • Proficient in operating Linux Server and Windows server
      • Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
      • Proficient in configuring and monitoring application servers (e.g., IIS, Apache, Nginx, Tomcat,...)
      • Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
      • Passion and enthusiasm for supporting an international team, willingness to learn new things
      • Able to communicate in English fluently

    Quyền lợi được hưởng

    Benefits:

    • Attractive compensation, regular assessments, and salary reviews;
    • Annual bonus and performance bonus;
    • 19 paid days off per year (14 days of annual leave and 5 days of medical leave);
    • 100% salary & full social insurance during probation period;
    • Premium health care insurance (PVI);
    • Free lunch, snacks, coffee and tea;
    • Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
    • Outing/team-building activities (company trip, sport, dinner...)

    Projects & team:

    • International working environment with friendly and passionate colleagues;
    • Onsite opportunity to Japan, Singapore for training and supporting customer ;
    • Meaningful work with experienced & strong technical veterans;
    • Flat structure, simple processes & transparency

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