Cloud IT Support
- Thời hạn Đã hết hạn
- Mức lương Thỏa thuận
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Việc làm Cloud IT Support đã tạm dừng.
Bạn có thể xem thêm các việc tương tự (đang tuyển) dưới đây.
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
31/01/2023
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Yêu cầu kinh nghiệm
Trên 3 năm
Mô tả công việc
- Proactive monitoring of alerts (Eg: Email, SMS, Dashboard,...) through and taking action as per the statement of work defined
- Manage/track incidents reported by customers and alerts generated by the system.
- Collaborate with L1 and L3 team to investigate and resolve the issue, provide the incident report, manage incident tickets
- Maintain server credentials, key/password rotation, SSL certifications (tracking Certificate expiry and reporting, renewal of certificates)
- Perform deployment, patching, monitoring, and other maintenance support activities to the servers with support from DevOps and the application team.
- Review and implement Azure/AWS cloud optimization/recommendations
- Prepare documents for the operation activities: Process documents, technical documents, checklists, FAQs
- Meeting with the project team, provide clarification for incidents, requests, problems,
changes, and other issues.
Yêu cầu công việc
- Experiences in System Admin, IT Helpdesk, IT Support, L2 Support, or similar position
- Good skills in analyzing, diagnosing, and troubleshooting issues
- Careful, hardworking, responsive, and supportive
- Experiences working with Cloud services (AWS/Azure). Understanding domain registration, DNS, SSL certificates, and email flow
- Understanding types of network devices and server equipment, like firewalls, routers, switches, load balancers, storage, etc...
- Proficient in operating Linux Server and Windows server
- Proficient in configuration and using monitor tools (e.g., Prometheus, Grafana, Jaeger,...)
- Proficient in configuring and monitoring application servers (e.g., IIS, Apache, Nginx, Tomcat,...)
- Proficient in operating database systems (e.g., MySQL, MSSQL, PostgreSQL, Oracle,...)
- Passion and enthusiasm for supporting an international team, willingness to learn new things
- Able to communicate in English fluently
Quyền lợi được hưởng
Benefits:
- Attractive compensation, regular assessments, and salary reviews;
- Annual bonus and performance bonus;
- 19 paid days off per year (14 days of annual leave and 5 days of medical leave);
- 100% salary & full social insurance during probation period;
- Premium health care insurance (PVI);
- Free lunch, snacks, coffee and tea;
- Special celebration on 8/3, 1/6, Xmas, Tet holiday...;
- Outing/team-building activities (company trip, sport, dinner...)
Projects & team:
- International working environment with friendly and passionate colleagues;
- Onsite opportunity to Japan, Singapore for training and supporting customer ;
- Meaningful work with experienced & strong technical veterans;
- Flat structure, simple processes & transparency
109 Lương Định Của, P. Bình An, Q. 2
20-50 nhân viên
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