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Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân Viên/Chuyên Viên
Ngày đăng tuyển
18/05/2022
Yêu cầu bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
Không yêu cầu
Yêu cầu ngôn ngữ
Địa điểm làm việc
⇒ 2nd Floor, Anna Building, Quang Trung Software City, District 12, HCMC
Việc làm Hồ Chí Minh- Responsibility:
A Client Experience Officer is responsible for keeping track of client journeys, interacting with clients across multi-channels, and coordinating with all internal stakeholders such as IT & Software Development, Operation, Marketing, and so on, in order to keep fine-tuning the client’s experience. As a result, it helps to consolidate and expand the company's advocates.
- Job duties:
▪ Building and maintaining good relationships with existing clients through continuous client interaction.
▪ Scheduling client care call and travel visit to client when necessary.
▪ Prompt answering, handling questions, and complaints of clients to ensure client satisfaction and trust.
▪ Collect client feedback and prepare the reports to help in improving products /services.
▪ Conduct studies and research to discover new techniques necessary for improving client experience.
▪ In charge of and follow procedures related to change requests regarding provided solutions from clients and other jobs as assigned to support other units of Digital Business Development Department.
▪ In charge of project implementation related to digital solution, plan to improve the project and follow procedures relate to project handover for operation team.
Requirements:
▪ Minimum 1.5 years of experience in the equivalent position or project management.
▪ Client-centric Oriented mindset.
▪ Presentation Skill.
▪ Ability to negotiate and want to develop negotiating skills.
▪ Proactive approach to problem solving.
▪ Excellent English communication: Writing and Speaking.
Competitive salary and bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional, dynamic working environment
2nd Fl., ANNA Bldg., Quang Trung Software City, Dist. 12, HCMC, Vietnam
>500 nhân viên
Digi-Texx Vietnam, 100% vốn nước ngoài (CHLB Đức), đặt văn phòng tại Công Viên Phần Mềm Quang Trung. Lĩnh vực hoạt động của công ty bao gồm: phát triển phần mềm, dịch vụ số hóa dữ... [Xem thêm]
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