Clearance Contact Center Agent

  • Hết hạn trong 14 ngày nữa
  • Mức lương 7 - 10 triệu VNĐ
Mô tả công việc
  • Respond to customers consistently and confidently by providing accurate information such as shipment status, customs requirements, import consultation…
  • Enhance service experience by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Liaise with Customer Service Department and other departments on quick and efficient resolution of customer issues and queries.
  • Highlight areas for improvement with suggested solutions to improve procedures, technology and service to positively enhance customer’s experience.
  • Adhere to existing Customs Clearance procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with Clearance supervisors and managers.
Yêu cầu công việc
  • Expected years of experience: (Minimum):2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone and Clearance systems preferable)
  • Communication skills - spoken and written (excellent)
  • Negotiation and interpersonal skills (excellent)
  • English skills – verbal and written (good)
Quyền lợi được hưởng
  • Certified International Training courses
  • Global multinational company with dynamic working environment
  • Multiple earnings and benefits from attractive rewards internally
  • Health & Wellbeing programs
  • Multiple engagement and team building activities annually
Địa điểm làm việc

6 Thăng Long, Tân Bình (Hồ Chí Minh)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

1 - 2 năm

6 Thăng Long, Tân Bình

200-500 nhân viên

DHL – The Logistics company for the world
DHL is the global market leader in the logistics industry and “The Logistics company for the world”. DHL commits its expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services to its customers. A global network composed of more than 220 countries and territories and about 300,000 employees worldwide offers customers superior service quality and local knowledge to satisfy the [...]