Chuyên Viên Trình Quản Lý CRM & Analytics

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  • Mức lương Thỏa thuận
Mô tả công việc

Impact on the Business / Function
• Plan and implement all CRM projects with the Regional and/or relevant business units so as to deliver a highly efficient CRM & Analytics platform to increase profitability and sales number for all different products and sales forces
• Ensure that the approach is collective and comprehensive, considering people, processes, culture and systems
• Assist VP CRM & Analytics to utilize customer data to actively prepare product treatments to optimize value for both customer and Bank in line with our customer propositions
• Collaborate with other team members to integrate and enhance CRMS usage as part of customer management and sales process, including processes and system improvements
• Support VP CRM and Analytics to run initiatives/campaigns across all sales channels, including self-service, online channel, lead-bank program…
• Support VP CRM and Analytics to Standardize all CRM core process/workflow. Maintain regular data cleaning and data integrity programs to ensure that RBWM database continues to have high data integrity
• Works on assigned regional/local projects
• Monitoring & suggesting solution to improve RBWM customer database integrity when required

Customers / Stakeholders
• Deliver support to sales channels to create/ maintain/expand customer relationships
• Support VP CRM and Analytics to provide advice to end users to optimize the use of CRM-system platform to drive and deliver sales growth, includes the use of artificial intelligence of CRMS (eg: IS /KET) to build and generate business leads to the respective sales streams
• Support VP CRM and Analytics to provide system training & refresh training for business users if required
• Treat customer fairly with integrity

Leadership & Teamwork
• To support VP CRM & Analytics in providing a high quality, customer driven, support function
• Proactive work on assigned initiatives while ensuring timely implementation

Operational Effectiveness & Control
• Assist VP CRM and Analytics to determine the need and monitor our competitive position in complaints within assigned customer segment through market research, data warehouse analysis, complaints data and feedback from other business units and line managers. Support VP CRM & Analytics to execute the analysis and use information gathered to develop strategies to optimize the customer experience
• Collaborate with the team to build up an effective team through communication, knowledge sharing, and development plans. Join up to cultivate an environment that supports diversity and reflects the HSBC brand
• Review & improve the process for providing leads sales teams in a timely manner
• In some projects / assigned areas, act as main contact point for ASP on CRM & Analytics related matters
• Comply with internal control/Compliance policies
• Be responsible an adequate understanding of all relevant regulations applicable to the business and generally assisting with resolution of compliance related issues
• Complete tasks and fulfill responsibilities as outlined in CDD LoBP, AML Policy; Sanctions Policy and always stay vigilant to identify and report warning signs to detect, deter and protect customers and the bank from fraud and financial crimes

Yêu cầu công việc

• University (BA) or (BS)
• Two to five years of experience
• Experience in banking, finance or related industry
• Knowledge and skill of CRM and Analytics
• Good time management, good communication skill
• Able to meet tight deadlines and multitask
• Excellent analytical capabilities
• Exhibit strong interpersonal skills
• Must be independent worker as well as a good team player

Quyền lợi được hưởng

- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Địa điểm làm việc

HSBC Metropolitan, Toà nhà Metropolitan, Đồng Khởi, Bến Nghé, Quận 1, Hồ Chí Minh - Quận 1 (Hồ Chí Minh)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Đại Học

Yêu cầu kinh nghiệm

2 - 5 năm


Ngân hàng HSBC Việt Nam

Ngân hàng/Chứng khoán/Đầu tư

HSBC Metropolitan, Toà nhà Metropolitan, Đồng Khởi, Bến Nghé, Quận 1, Hồ Chí Minh

http://www.hsbc.com.vn/

>500 nhân viên

Mục tiêu của chúng tôi là trở thành ngân hàng quốc tế đứng đầu thế giới và được ưu ái nhất.Mục đích của chúng tôi là hiện diện ở nơi có tăng trưởng, kết nối khách hàng với cơ hội. Chúng tôi hỗ trợ các doanh nghiệp tăng trưởng và các nền kinh tế phát triển thịnh vượng, giúp mọi người thực hiện hy vọng, ước mơ và biến tham vọng thành hiện thực.Chúng tôi đã phát triển một chiến lư [...]

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