Chuyên Viên Đào Tạo (Training Executive)

  • Hết hạn trong 39 ngày nữa
  • Mức lương Thỏa thuận
Mô tả công việc

- Cooperate with business dept. to get align, build up and update training material

- Build up and update knowledge base to storage and show up all information related to product and process

- Make training plan, deliver training course to newcomer and re-training for the old one

- Design test content and make plan for examination (include setting up: upload to system, notify Agent, and follow up timeline…)

- Make training report

- Analyze QA report to find out points of coaching/re-training for improvement

- Collect ideas from business, analyze and give proposal for system/process/procedure improvement

- To be representative of QA to discuss with Head of Sales Channel/Sales Performance to find out the causes effect on Sales Volume (Products, Procedure, Staff soft skills, System Support, Lead generation…)

- Assign by QC Supervisor or Business Operations Manager

Yêu cầu công việc

- College degree and up

- At least 2 years in training activity, especially in Telesales, Call Center or Contract Processing

- Must be knowledgeable of learning theories (adult, behavioral, environmental, scenario) and on-the-job training methodologies.

- Ability to deal with all levels of the organization. Able to work in a team environment

- Good communication and cooperation

- Good at English

- Good at MS Office (word, excel, power point)

- Negotiation skill

- Consultancy skill

Quyền lợi được hưởng

- Competitive remuneration package (13th salary +annual performance bonus)

- Annual health check

- Health care program (depend on internal level)

- 15 days annual leave

- Company trip

Địa điểm làm việc

91 Pasteur, Bến Nghé, Quận 1, Hồ Chí Minh, Việt Nam - Quận 1 (Hồ Chí Minh)

Ngành nghề
Tính chất công việc

Toàn thời gian

Yêu cầu về bằng cấp (tối thiểu)

Cao Đẳng

Yêu cầu kinh nghiệm

2 - 3 năm