Quận Long Biên 04/04/2024 Thỏa thuận
Quận Thanh Xuân 04/04/2024 20 - 50 triệu VNĐ
Quận Long Biên 04/04/2024 10 - 35 triệu VNĐ
Huyện Quốc Oai 13/04/2024 20 - 30 triệu VNĐ
Huyện Sóc Sơn 13/04/2024 Đến 30 triệu VNĐ
Quận Nam Từ Liêm 01/04/2024 9 - 20 triệu VNĐ
Hà Nội 01/04/2024 10 - 30 triệu VNĐ
Huyện Đông Anh 21/04/2024 Từ 16 triệu VNĐ
Từ Liêm 26/04/2024 Thỏa thuận
Huyện Quốc Oai 26/04/2024 13 - 20 triệu VNĐ
Tính chất công việc
Full-time
Vị trí/chức vụ
Nhân viên/Chuyên viên
Ngày đăng tuyển
28/01/2019
Yêu cầu bằng cấp (tối thiểu)
Trung cấp - Nghề
Yêu cầu kinh nghiệm
1 - 2 năm
Yêu cầu ngôn ngữ
Địa điểm làm việc
⇒ Suite 326, ATS hotel, 33B Pham Ngu Lao
Việc làm Hà NộiThe Quality Executive plays a crucial role in supporting the Quality Manager in Vietnam to maintain a high level of customer satisfaction through continuous quality assurance and improvements in products and services by monitoring, evaluating and solving problems and issues and identifying bad practice while providing targeted trainings to teams, suppliers and guides to implement prevention procedures on a global level.
The main responsibilities of this position:
- Quality follow up with clients during their trip in Vietnam (phone call & SMS, meeting clients on spot)
- Help the travel counsellors with a good client profile to organize and implement special services
- Managing the information from the feedbacks. Handle the feedbacks.
- Following the problems and the solutions given by the Operation staff until find the real and expected solution
- Work closely with all the departments in all Vietnam in order to find general solutions to improve the quality of the services.
- Make the Quality report/analyse for Vietnam, weekly/monthly/yearly and coordinate with Head of Quality to create the right report/strategy for Quality in Vietnam
- Train and coach the interns
- Coordinate with Quality Manager to organise meetings/trainings about Quality for concerned departments.
- Make a Production report every 6 months about the different updates about products/services
- Excellent French spoken and written
- Expat in Vietnam (French nationality is a plus)
- English language skill is a plus
- Minimum 2 years’ experience in the tourism industry
- High level of attention & good customer service and quality follow up mind-set
- Ability to develop, implement and control procedures
- Solid organizational skills including attention to detail and multi-tasking ability
- High levels of communication and leadership skills
- High standards of personal presentation and appearance
- Process-oriented and solution driven
- Team player with a positive attitude and positive influence on teams
- Flexible and willing to travel
- Strong knowledge of data processing (Microsoft Office/Excel/Mac)
- Open-minded to the multi-cultural aspect (multi-cultural company)
Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company’s performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
33B Phạm Ngũ Lão, quận Hoàn Kiếm, Hà Nội
200-500 nhân viên
EASIA TRAVEL CO., LTD is a Vietnamese Destination Management Company (DMC) with 14 offices in Vietnam, Cambodia, Laos, Myanmar and Thailand. We cater to exclusive travel profession... [Xem thêm]
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