Centuryon Service Officer

  • Mức lương: 7 - 10 triệu VNĐ

  • Thời hạn: Đã hết hạn

Ứng tuyển qua APP

Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis Achieve minimal staffing targets and staff retention while maximising productivity

Địa điểm làm việc:

5 Nguyen Tat Thanh, Dist 4 - ( Hồ Chí Minh)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Cao Đẳng

Tính chất công việc:

Toàn thời gian

Yêu cầu kinh nghiệm:

Trên 1 năm

Mô tả công việc:

KEY RESPONSIBILITIES

30% Team Development

- Assist to recruit, hire, counsel, supervise and motivate development and discipline of staff

- Organize efficient work schedules and meetings with own team for updates and functional training on a consistent basis

- Achieve minimal staffing targets and staff retention while maximising productivity

- Propose and contribute ideas to staff development program at all times

- Ensure team has active involvement in Daily Staff Line-up Program

25% Facilities Management

- Maintain 5 star standard facilities through auditing, feedback and reporting.

- Ensure Daily Club Audits are conducted and filed accordingly

- Direct and train in-house and vendor supplied cleaners

- Ensure maintenance checks are conducted and issues handled in a timely manner

- Ensure safety of staff and members are in order at all times - train and prepare for incidents, injuries

 Conduct and report stock take of supplies and products

20% Customer Service

- Drive customer service training and procedures, audit on a consistent basis

- Manage high level of customer satisfaction by ensuring their needs and requests are attended to in a timely manner

- Spend time at Reception Desk during peak hours - interact with members and guests; observe staff interaction

- Achieve Club efficiencies by proposing Policy and Procedural improvement

- Ensure procedures and systems are practiced within the scope/requirement of the Company

10% POS and Agreement Management

- Ensure Marketing promotions are accurate and adhered to as per Company policies and standards

- Manage, train and audit staff and system to ensure 100% POS accuracy

- Manage and report all payment methods and discrepancies

- Ensure Agreement policies and procedures are adhered to at all times, report missing agreements to relevant departments

5% Budget Management

- Assist to source and compare vendors and manage purchase ordering processes and controls

- Discuss budgetary needs with Manager for more efficient control

- Propose and initiate ideas to increase shoe locker revenue/occupancy

10% The 7 Habits of Our Highly Passionate Team

- We make Life Better by doing what we Love.

- We are Mavens of Making Life Better through Fitness.

- We Play & Have Fun doing our jobs – Fitness is Fun.

- We Celebrate Growth and Recognize Achievement.

- We Train, Train, Train, Train, Train – Constant and Never Ending Improvement is our DNA.

- We are Responsible; always acting with Integrity & Accountability.

- We maximize our Value by always doing & delivering more with less.

Yêu cầu công việc:

EDUCATION/EXPERIENCE:

- 2 plus years of business management experience in a service oriented industry

- Bachelors diploma degree or above

- English speaking is essential

 

Quyền lợi được hưởng:

- Having chances to get attractive company bonus every month/year

- Company trip once a year + Joining party

- Salary and position is reviewed 1 time a year

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

- Dynamic and sociable working environment

 

California Management Group

>500 nhân viên

07 Nguyen Tat Thanh Street, Ward 12, District 4. HCM City

Tập đoàn Quản lý California là sự phát triển vượt bậc của nhiều năm kinh nghiệm sáng tạo và có thành tích hoạt động kinh doanh tốt tại 7 quốc gia ở Châu Á. Trong năm 2007, California Fitness... Xem thêm

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