Guest Service Agent

  • Mức lương: Thỏa thuận

  • Thời hạn: Đã hết hạn

Đã tạm dừng
Thông tin nhà tuyển dụng
Khách sạn JW Marriott Hà Nội

200-500 nhân viên

Quận Nam Từ Liêm, Hà Nội

The 450-room, 75,000 square meter (800,000 square foot) JW Marriott Hotel Hanoi is a 'reverse skyscraper' designed by acclaimed architecture practice Carlos Zapata Studio. The impressive structure was insp... Xem thêm

Địa điểm làm việc:

Quận Nam Từ Liêm, Hà Nội - (Hà Nội)

Ngành nghề:

Yêu cầu về bằng cấp (tối thiểu):

Trung cấp - Nghề

Tính chất công việc:

Toàn thời gian, Làm theo giờ

Yêu cầu kinh nghiệm:

2 - 3 năm

Mô tả công việc:

- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.

-Process all payment types such as room charges, cash, checks, debit, or credit.

- Process all check-outs including resolving any late and disputed charges.

- Answer, record, and process all guest calls, messages, requests, questions, or concerns.

- Coordinate with Housekeeping to track readiness of rooms for check-in.

- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.

- Supply guests with directions and information regarding property and local areas of interest.

- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

- Complete designated cashier and closing reports in the computer system.

- Cash guests' personal checks and traveler's checks.

- Count bank at the beginning and end of shift.

 - Balance and drop receipts according to Accounting specifications.

Yêu cầu công việc:

- At least 02 years experience at the same position
- Hotel background & Service mind.
- Fluent English & Strong communication skill.
- Flexible working shift & Can start as soon as possible.

Quyền lợi được hưởng:

- Attractive remuneration package & 13th Month salary

- 02 probation months (Full salary & service charge & Social Insurance)

- 05 working days & 02 day-off per week

- Uniform & Duty meal provided by hotel

- International training course & Free yoga classes

- Summer vacation & Annual health check & Other benefits according to hotel’s policy.

- Career path in the most respected and prestigious hotel companies in the world.

Việc làm đề xuất cho bạn