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Applications Engineer

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    Tính chất công việc

    Full-time

    Vị trí/chức vụ

    Nhân viên/Chuyên viên

    Ngày đăng tuyển

    16/03/2018

    Yêu cầu bằng cấp (tối thiểu)

    Đại Học

    Yêu cầu kinh nghiệm

    1 - 3 năm

    Địa điểm làm việc

    ⇒ Chi nhánh: Lầu 7, tòa nhà C'Land, 156 Xã Đàn, Quận Đống Đa, TP. Hà Nội.

    Việc làm Hà Nội

    Mô tả công việc

    Applications are hereby invited from interested and suitably qualified candidates to fill the Applications Engineer Job Vacancy at WILO Vietnam Company Limited

    General Summary:

    Provides prompt and professional technical product support and product pricing to external customers for all WILO products.

    Major Tasks:

    Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.

    • Responds to customer inquiries related to product pricing, and deliveries.
    • Assist in selecting the correct product to best meet the customer’s needs.
    • Provides product documentation and information to support external customers.
    • Guides customers to the appropriate direct distribution customer.
    • Provides first line technical support for pump applications.
    • Route requests and unresolved issues to the designated area.
    • Provide aftermarket parts support for Domestic customers for all WILO products.
    • Assist customers with responsible installation of products.
    • Responsible for interdepartmental correspondence communicating customers’ concerns.
    • Documents all customer interactions and complaints through the
    • Customer Relationship Management (CRM) system.
    • Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

    Yêu cầu công việc

    ob Requirements:

    • Must display a strong mechanical ability.
    • Ability to manage multiple customer requirements in a fast-paced environment.
    • Displays the ability to organize and maintain various files and logs.
    • Demonstrates the ability to own customer requests and follow them to completion.
    • Excellent experience with computers and software.
    • Capable of communicating to a technical or non-technical audience.
    • Strong written and verbal communication skills. WILO Pumps does not discriminate on the basis of race, sex, color, religion, national origin, age, disability or veteran status in provision of our employment opportunities and benefits.

    Job Qualifications:

    • Mechanical Engineering or related technical field in pump industry: 1-3 years
    • Bachelor’s degree in Engineering discipline preferred
    • Sales/Marketing/Applications experience in pumps and hydraulic equipment preferred.
    • Ability to respond with a strong sense of urgency and care to customer requests, inquiries, and problems.
    • Ability to maintain positive and constructive relationships internally and externally, even under difficult circumstances.
    • Preference will be given to candidates with prior experience with KSB, Lowara, Grundfos, Homa, CRI and Saer Distributors.

    Quyền lợi được hưởng

    - Having chances to get attractive company bonus every month/year
    - Company trip once a year + Joining party
    - Salary and position is reviewed 1 time a year
    - Bonus by individual ability and company’s performance.
    - Social insurance, health insurance, unemployment insurance and other benefits
    - Dynamic and sociable working environment.

    Công ty TNHH Wilo Việt Nam
    Mời bạn đến làm việc ở

    Công ty TNHH Wilo Việt Nam

    Trang thiết bị công nghiệp, Cơ khí/Kĩ thuật ứng dụng

    Phòng 1C, Lầu 3, Tòa Nhà E.Town 1, Số 364 Cộng Hòa, Phường 13, Quận Tân Bình, TP Hồ Chí Minh

    100-200 nhân viên

    Smart solutions in times of global mega-trends
    Wilo is a premium supplier for building services, water management and industrial applications. We make complex technologies user-fri... [Xem thêm]

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