TTV

Read & understand requirement (basic design & detail design) to create test cases (by EN or JP) Clarify requirements if any unclear points Prepare test data and execute tests at Unit, Integration and System levels Classify and manage bug status Observe progress of fixing and re-test activities Report status and issues to direct leader -...

Develop simple feature Write test scripts Execute unit test

Proactively communicate and collaborate with external and internal customers Transferring knowledge to the project team Building functional specs & UI specs with wireframes Ensure clean and accurate documentation Support on the User Acceptance Testing Determines operational objectives Provides references for users Prepare technical

Working on assignment Upgrading existing system Testing software Be responsible for maintaining, expanding, and scaling on assignment Regularly attend internal training courses.

Design and implement recruiting plan. Perform job and task analysis to document job requirements and objectives Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc….

Hỗ trợ trong giao tiếp với khách hàng Nhật Bản tất cả các vấn đề liên quan đến dự án Nhận yêu cầu và các giải pháp đề nghị Ước tính công việc, phạm vi dự án và tiến độ đảm bảo dự án hoàn thành đúng thời hạn

Nhận KPIs từ Quản lý Lập kế hoạch phân bổ KIPs và phổ biến đến team Giám sát TSR Hỗ trợ, đảm bảo team đạt KPIs Quan sát và giải quyết các vấn đề nội bộ team Thực hiện báo cáo Các công việc khác theo phân công của Quản lý

Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards Providing feedback and coaching based on quality audits, complaints and seller satisfaction remarks to improve on their communication and overall quality performance Training agents on soft skills, call handling, ticket...

Resolving customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problems. Issuing tickets to customers via booking system. Escalating support cases as per company’s criteria. Managing the airline health and CAPTCHA viewer. Achieving daily performance targets defined by the su...

Implement activities to develop the business in HCMC and Southern provinces and achieve the revenue target assigned by BOD. Seeking for potential customers for Call Center/Digital Marketing services in the area of HCMC and southern provinces. Interact with customer for proposal, quotation, offer, contract…

• Analyze the client requirements • Propose technical solutions for client. • Perform as a key member in technical problem resolution on projects under experienced team leaders.

• Analyze the client requirements • Propose technical solutions for client. • Perform as a key member in technical problem resolution on projects under experienced team leaders.

Architect and propose Magento solutions as per client requirements. Review business requirements working with other team members. Perform a technical analysis of requirements.

Take Team leader role : both development and a little management skill Can propose solution, enhancement to make system better Support team member and manager to make the team well

Manage Team leader, QA and agents to monitor team. Orient and allocate human resource needed to achieve KPIs / SLA. Execute process and daily tasks of Contact Center as project required. Create and propose reports that Manager requests. Coach, train and monitor Team Leader on how to manage daily operation and reach the KPI. Communicate with client