tek-experts

 • Act as a liaison between Client and Customer on incident issues while maintaining the integrity of our Level of Service • Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer • Mana...

 • This candidate will be instrumental for designing features and addressing critical issues for various web-based management and reporting systems • You’ll create a cutting edge series of web-based applications and take ownership of projects from start to finish, completing the full development cycle • Working closely with clients to ensure project...

• Plan by prioritizing customer, staff and organizational requirements • Onboard a team of specialists and developing the business unit knowledge in Tek Experts • When needed, serve as part of the escalation path for operational issues

 • Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team; • Provides oversight into the analysis of business requirements and ensures that the information solutions address complex bus...

• Study customer requirements, acceptance criteria, software requirement specification and design • Create and conduct test plans based on test cases and/or test scripts. Plus develop test plans for user requirements, based on risk, importance/using frequency of requirement/ function • Log any defects and create test reports and create check lists,...

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training pr...

• Full execution of the recruitment process including job posting, interviewing, regular communication with candidates and team leader/supervisor • Actively search resumes on various recruitment channels to get sufficient and qualified numbers of CVs for recruitment requirements

• Designing features and addressing critical issues for various web-based management and reporting systems • Creating a cutting edge series of web-based applications and take ownership of projects from start to finish, completing the full development cycle • Working closely with clients to ensure project’s requirements are fully understood at all ti...

Act as the primary technical contact, delivering technical troubleshooting and problem solving solutions for individuals who have bought Xbox and encountered a problem Collaborate on cross-team and cross-product technical issues by working with colleagues from other sections as needed to resolve customer problems

• Plan, create and deliver training in person for our teams and supporting content for our learning management system • Collaborate with the training and development team to ensure success of any training completed and update where necessary • Identify, train, manage and develop client facing technical leads

• Monitor, Maintain, and Manage all servers, IPBX and network devices at a site to keep them running properly • Coordinate with other System Admin at other sites to resolve problems and faults • Monitor and Utilize Internet Links and SIP providers

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for individual customers • Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems • Collaborate with subject matter experts and escalation manager...

• Understand and be fully aware of partner’s situation. Understand important dates (such as go live, partner’s project closures). • Manage escalated issues to a successful resolution by managing and leveraging internal resources while partnering with the customer. • Manage the communication process both internally and externally to insure effective...

• Drives and delivers strategy through leading technology decisions and proving expertise across multi domain solutions & offerings; • Quantifies the needs of the business to achieve value outcomes, champions required methodology, captures/reuses IP and shares recommended practice;