tek-experts

 • Act as a liaison between Client and Customer on incident issues while maintaining the integrity of our Level of Service • Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact • Identify and assign the incident to the appropriate severity level, category, ...

 • This candidate will be instrumental for designing features and addressing critical issues for various web-based management and reporting systems • You’ll create a cutting edge series of web-based applications and take ownership of projects from start to finish, completing the full development cycle • Working clo ...

• Plan by prioritizing customer, staff and organizational requirements • Onboard a team of specialists and developing the business unit knowledge in Tek Experts • When needed, serve as part of the escalation path for operational issues

 • Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team; • Provides oversight into the analysis of business requirements and ensures that the inform ...

• Study customer requirements, acceptance criteria, software requirement specification and design • Create and conduct test plans based on test cases and/or test scripts. Plus develop test plans for user requirements, based on risk, importance/using frequency of requirement/ function • Log any defects and create t ...

• Designing features and addressing critical issues for various web-based management and reporting systems • Creating a cutting edge series of web-based applications and take ownership of projects from start to finish, completing the full development cycle • Working closely with clients to ensure project’s requirem ...

Act as the primary technical contact, delivering technical troubleshooting and problem solving solutions for individuals who have bought Xbox and encountered a problem Collaborate on cross-team and cross-product technical issues by working with colleagues from other sections as needed to resolve customer probl ...

• Monitor, Maintain, and Manage all servers, IPBX and network devices at a site to keep them running properly • Coordinate with other System Admin at other sites to resolve problems and faults • Monitor and Utilize Internet Links and SIP providers

• Understand and be fully aware of partner’s situation. Understand important dates (such as go live, partner’s project closures). • Manage escalated issues to a successful resolution by managing and leveraging internal resources while partnering with the customer. • Manage the communication process both internally ...

• Drives and delivers strategy through leading technology decisions and proving expertise across multi domain solutions & offerings; • Quantifies the needs of the business to achieve value outcomes, champions required methodology, captures/reuses IP and shares recommended practice;

• Being the first technical contact point for customers, working with IT system admins/IT deployment engineers in medium and big size organizations, helping them to solve ongoing issues with different software solutions. • Performing troubleshooting analysis requests for technical assistance via phone, email, vir ...

• Drives and delivers strategy through leading technology decisions and proving expertise across multi domain solutions & offerings; • Quantifies the needs of the business to achieve value outcomes, champions required methodology, captures/reuses IP and shares recommended practice;

• Administer and maintain our company database environments and provide day-to-day operational support; • Perform reviews on the design and code frequently to ensure the site standards are being adhered to; • Plan with the developers and system administrators to ensure that new product usage or release upgrades ta ...

• Perform reviews on the design and code frequently to ensure the site standards are being adhered to; • Evaluate releases of Microsoft SQL Server and its tools, and third-party products to ensure that the enterprise is running products that are most appropriate; • Plan with the developers and system administrator ...

Plan, create and deliver training in person for our teams and supporting content for our learning management system Collaborate with the training and development team to ensure success of any training completed and update where necessary Identify, train, manage and develop client facing technical leads

• The project manager takes responsibility of managing a scope of about 10 members to large projects simultaneously; • Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, changes, presenting and interfacing with vendor; • B ...

• Defines the standards, methods, and procedures for evaluating the accuracy, and reliability of procedures which can include standard procedures (ISO certifications), quality audits/review and methods • Assists the business leaders in gathering and analyzing data on business performance

• Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team

Hỗ trợ kĩ thuật cho khách hàng nước ngoài Tham gia vào các hoạt động tuyển dụng của team Thực hiện các công việc theo yêu cầu ban quản lí

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