tek-experts

• Deliver English/Accent skills training to new employees throughout their onboarding program, fully preparing them to delivery high quality customer experiences. • Support local and global training initiatives by facilitating virtual assessments, training, and coaching sessions. • Deliver learning using a variety of content including examples, exercises, job aides, practice tools and applicatio ...

• Deliver a multi-week Onboarding for new employees to groups of 20+ that is designed to achieve proficiency targets. • Measure and document progress of each employee during Onboarding. Give feedback to employees on technical and soft skills and advise management of progress and issues. • Observe performance in production for the first 30-60 days. Assess the impact of Onboarding and discuss insigh ...

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thir ...

• Team Management • Full execution of the recruitment process including job posting, phone interviewing, job interviewing, regular communication with candidates, recruitment administration; sending employment confirmation to successful candidates etc. • Actively search resumes on various recruitment channels to get qualified CV's for recruitment requirements

 • Act as a liaison between Client and Customer on incident issues while maintaining the integrity of our Level of Service • Triage incident service request by Inbound and Outbound phone calls, email or web portal as a point of contact • Identify and assign the incident to the appropriate severity level, category, priority, team and engineer • Manage the lifecycle of the incident to ensure the cus ...

 • This candidate will be instrumental for designing features and addressing critical issues for various web-based management and reporting systems • You’ll create a cutting edge series of web-based applications and take ownership of projects from start to finish, completing the full development cycle • Working closely with clients to ensure project’s requirements are fully understood at all times ...

• Plan by prioritizing customer, staff and organizational requirements • Onboard a team of specialists and developing the business unit knowledge in Tek Experts • When needed, serve as part of the escalation path for operational issues

 • Responsible for closely working with customers/ product owner to clarify, analyze the business requirement; specify functional designs to translate into application requirements and solution to software development team; • Provides oversight into the analysis of business requirements and ensures that the information solutions address complex business needs; • Recommend or propose ideas/ innovat ...

• Study customer requirements, acceptance criteria, software requirement specification and design • Create and conduct test plans based on test cases and/or test scripts. Plus develop test plans for user requirements, based on risk, importance/using frequency of requirement/ function • Log any defects and create test reports and create check lists, test cases (test condition, scenario, expected re ...

As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer s ...

• Full execution of the recruitment process including job posting, interviewing, regular communication with candidates and team leader/supervisor • Actively search resumes on various recruitment channels to get sufficient and qualified numbers of CVs for recruitment requirements

• Designing features and addressing critical issues for various web-based management and reporting systems • Creating a cutting edge series of web-based applications and take ownership of projects from start to finish, completing the full development cycle • Working closely with clients to ensure project’s requirements are fully understood at all times

Act as the primary technical contact, delivering technical troubleshooting and problem solving solutions for individuals who have bought Xbox and encountered a problem Collaborate on cross-team and cross-product technical issues by working with colleagues from other sections as needed to resolve customer problems

• Plan, create and deliver training in person for our teams and supporting content for our learning management system • Collaborate with the training and development team to ensure success of any training completed and update where necessary • Identify, train, manage and develop client facing technical leads

• Monitor, Maintain, and Manage all servers, IPBX and network devices at a site to keep them running properly • Coordinate with other System Admin at other sites to resolve problems and faults • Monitor and Utilize Internet Links and SIP providers