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The Restaurant Reception the first person of the restaurant and handle all reservation for operation for entrance of the restaurant, for example:• Greeting customer upon arrival at the main restaurant and assist them.• Assisting customers with the planning and booking also controlling their reservations.• Handling cash, credit transaction with cust...
Duties and Responsibilities* General ObjectiveSupport Sales Managers and Sales Executives for their effective communication to their clients as well as for them to develop new future clients.* Responsibilities and MeansThe Sales Administrator performs his/her duties within the framework defined by the hotel norm, internal rules and regulations.* Re...
Job details will be discussed in more detail during the interview
1. Ensure the correctness of salaries paid out and in due time and that salary adjustments are duly approved by Management and supported by right documents2. Ensure the maintenance of all records relating to the preparation of monthly payroll from HR Department3. Assist with Employer's tax return at financial year end.
• Attends to telephone calls and takes table reservations for each meal period • Maintains reservation book and all information pertaining to room occupancy and daily events. • Assists with the preparation of functions and service • Actively informs guests of product options and offering • Takes a diligent and pro-active approach to guest care and
• Provides a friendly and personalised welcome for guests• Offers attentive service and adapts to any constraints guests may have• Heeds any remarks made by guests and ensures follow-up• Establishes good relations with guests, offering advice and fostering customer loyalty• Prepares the point of sale and preparation areas
To assist GM accurately all Administration correspondences, reports, memos, procedures, purchase request and translation. Ensure that all documents are grammatically, typographical and numerically accurate.To be responsible for translation and interpretation.To keep up to date admin files and maintains an effective filing system.Follow the
Present a smiling and welcoming personality to the guests at all times. · Responsibility for an efficient and smooth check-in and check-out of all hotel guests according to established procedures. · Requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained. · Ensure a high level of liaison is...
Handle the security, customer service and some management concerns of an organization. • Oversee the maintenance and overall safety procedures of the premise. • Liaise or meet with other executives or managers. • Ensuring employees are offering exceptional customer service • Making sure customers are happy with the service and products • Delegating...
To be fully knowledge of GRO Standard Service Procedure The greet all guests in a courteous and helpful manner and provide a unique personalized service Always be available to handle guests request or complaint Double check the preparation of VIP, rack rate, corporate account and Melia loyalty programs as well as group Handle group arrival and make...
• Assist guest with luggage/baggage.• Answer bell stand phone within 3 rings by using proper phone etiquette.• Responsible of delivering items required by the guest to guest room or other locations.• Complete all required checklists per shift (e.g., daily checklist, valet list, check out log, etc.).• Ensure timely delivery/retrieval of all luggage,...
Clean and maintain guest room, corridor and control linen as a hotel’s standard and procedures. Ensures guest services specified by superiors and guests requests are promptly and courteously met Reports damage in hotel rooms to Supervisor and maintain equipment in proper state of cleanliness and repair. Maintain room daily checklist. Repo...
Clean public and employee restrooms and showers.Clean glass in public and employee areas.Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment.Dust surfaces in assigned area.Empty trash containers, ashtrays, and ash urns in public areas into proper containers.Inspect condition of furniture for tears, r...
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