Văn hóa công ty
Công việc chính: Nhập dữ liệu chứng từ chuyển phát nhanh lên hệ thống công ty. Thời gian làm việc: Từ thứ Hai đến thứ Bảy Làm việc theo ca:
To survey kinds of household goods and amount of goods at customer's site. To build list of goods & calculate volume of goods. To make plans for packing and transporting goods. To assist customers in paper works. To work on-site in customer’s houses for supervising workers. MUST work outside office. And some other related ta...
Ensure that entries are cleared in accordance with Customs compliance agreementsPrioritise the clearance flow in order to achieve fastest transit time possibleMaximize pre-clearances opportunity in accordance with established service guidelines.Ensure clearance authority held, and clearance is completed in accordance with the owner’s instructionsEn...
Accept and register bookings for company servicesOffer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.Respond to customers consistently and confidently by providing accurate information in all a...
. Maintain relationship with current customers to achieve sales and service target. . Provide information and consult about services accordingly to win walk-in customer with good corporate image.
Phân loại hàng hóa Giao hàng, nhận hàng theo sắp xếp & yêu cầu của cấp trên
Make 1st call to customers who touch to us directly and ask for satisfaction score. Produces reports and analyses data Monitors 1st/2nd call performance vs. targets and follows-up with other departments and/or adjusts Tool settings
Respond for all tasks of the assigned retail booth Maintain relationship with current customers to achieve sales and service target. Provide information and consult about services accordingly to win walk-in customer with good corporate image.
Establish efficient resource allocation in accordance with timing of data availability, shipment volumes, adequate staff skills levels and 3rd parties working hours Monitor inbound and outbound shipment processing through the clearance process and ensures clearance is smooth and rapid – including customs, quarantine, censorship etc. Ensure the clea...
Responsible for revenue generated from a geographically assigned sales territory (or business portfolio), by servicing and retaining existing customers and targeting at new business opportunities. Complete sales reporting requirements in a timely manner.
Address and resolve queries and requests conveyed from cross functional team Maintain and record hardware inventory movements to ensure inventory records are up-to-date and accurate promotions on ESS tools Support the team in selling the benefits of ESS tools to customers during ESS Marketing and Promotion campaigns to increase take-up rate and usa...
Pick up and Delivery service for walk-in customer to visit reception desk of service center or express center. Collect outbound shipments from walk-in customer with good corporate image. Ensure security inspection on all shipment in accordance with regulatory process and label tag of SI.
Contact DHL customers (both origin and destination) for clearance-related shipment information or documents when the existing documents or information available are not sufficient for DHL to clear the shipments Provide customer with duty and tax advice notification and to seek payment approval from these customers when the duty and tax amounts paya...
Manage and implement improvements in the areas of business activities, sequence of operations/work flows, staffing, handling methods and equipment Manage cost effective selection and location and implementation of local facilities (City Master Plans), vehicles and equipment. Manage optimisation of network/land transport and courier routes
Assist DHL Programs & Company Events in terms of: Translate/Draft weekly or monthly memos related to Health & Wellbeing Support to prepare posters, organize & follow-up workshops and activities for employees Follow-up & assist on managing programs/events progress
Giới thiệu chung
Customer Service Awards for Express - 201 Awards in 67 Countries/Entities
Customer Service Awards for Express - 221 Awards in 73 Countries/Entities
DHL Viet Nam was offically opened
Tổ chức nhân sự
Customer Service Manager