Customer Services And Sales Manager

Nhà tuyển dụng BRGGroup
Thời gian kết thúc Đã hết hạn
Thu Nhập 18 - 22 triệu VNĐ hot
*** This position belongs to Golf Development Division. 1. The customer service manager heads the team of customer service executives (service team) for the post membership sale support to all members with the goal to ensure that the club delivers what was promised at the time of membership sale an...
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Tính chất công việc
Toàn thời gian
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Kỹ năng yêu cầu
Tin học văn phòng , Giao tiếp
Yêu cầu kinh nghiệm
3 - 5 năm
  • Mô tả công việc:

    *** This position belongs to Golf Development Division.

    1. The customer service manager heads the team of customer service executives (service team) for the post membership sale support to all members with the goal to ensure that the club delivers what was promised at the time of membership sale and results in customer satisfaction;

    2. Develop and implement customer service policies and procedures;

    3. Plan, prioritize and delegate work tasks to ensure proper functioning of the department;

    4. In conjunction with the Division Director, hires and assesses all customer services personnel;

    5. Co-ordinate and manage customer service projects and initiatives;

    6. Utilizes various software programs to organize and administer the membership program in an efficient and automated manner;

    7. Creates and coordinates production of collateral materials to support membership sales;

    8. To conduct in-house training as well as outside training courses for staff in the Dept;

    9. Other tasks assigned by the Division Director.

  • Yêu cầu công việc:

    - Hold a degree in Sales & Markeitng or other related fields;

    - Minimum 3 years of experience in Customer Services;

    - Preferable experience in Golf industry, Real Estate, Hospitality ...

    - Excellent communication and interpersonal skills;

    - High proficiency of English;

    - Problem-solving skills and high flexibility.

  • Quyền lợi được hưởng (ngoài lương):

    Attractive salary with 13th-month pay, competitive reward and benefits

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