IT Support Analyst (Nhân Viên Hỗ Trợ Phân Tích)

Nhà tuyển dụng MatchMove Việt Nam
Thời gian kết thúc Đã hết hạn
Thu Nhập 15 - 25 triệu VNĐ hot
Provide operations support to all our clients at various locations Provide solutions to clients based on API products Take ownership of the file interfaces (incoming / outgoing)
Yêu cầu bằng cấp (tối thiểu)
Đại Học
Tính chất công việc
Toàn thời gian
Địa điểm làm việc
Kỹ năng yêu cầu
Làm việc nhóm
Yêu cầu kinh nghiệm
2 - 5 năm
  • Mô tả công việc:
    • Provide operations support to all our clients at various locations
    • Provide solutions to clients based on API products
    • Take ownership of the file interfaces (incoming / outgoing)
    • Respond to alerts raised for any system failures.
    • Willing to handle Issues during non-working hours and should be ready for weekends end support
    • Able to work independently and in a team and should have can-do attitude
    • People and client management
    • Handling client calls / queries effectively
    • Assist business department in technical discussions
    • Regular status updating to the reporting manager
  • Yêu cầu công việc:
    • Degree / Diploma in Information Technology / Computer Science or equivalent with 4 years of experience.
    • Excellent communication skills (multilingual) to support various clients all over the world
    • Must be good in technical analysis, support services and troubleshooting
    • Must have knowledge of web / online payments through various instruments like credit card / debit card / net banking / cash cards / Visa / Master Card .... Etc
    • Must possess an analytical approach and be able to do root cause analysis
    • Understanding of basic cloud, infrastructure and network concepts
    • Knowledge of AWS preferred
    • Understanding of API concepts especially ReST (Representational State Transfer) / SOAP
    • Experience working on support role
    • Willing to work in shifts
  • Quyền lợi được hưởng (ngoài lương):
    • This is a work in a fast-moving startup, fun and yet professional environment that recognizes and rewards individual contributions and also team success.
    • This is work with highly motivated people who are focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
    • We strongly encourage Innovation, Collaboration, Creativity, and Initiatives.
    • Work in a collaborative environment where you can talk to the CEO anytime
  • Ngành nghề:

    IT support , Analytics

  • Nơi làm việc:

    Tầng 4, tòa nhà Lam Giang Tower, 167-173 Trần Hưng Đạo, Phường Cô Giang, Quận 1 - (Hồ Chí Minh)


  • Thông tin tuyển dụng từ:

    Công ty TNHH MatchMove Việt Nam

  • Địa chỉ / trụ sở công ty:

    4th floor Lam Giang Tower 167 – 173 Tran Hung Dao, Co Giang Ward D1

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