Credit Card Officer

Nhà tuyển dụng Home Credit
Thời gian kết thúc 31/12/2017
Thu Nhập 9 - 11 triệu VNĐ hot
* Follow the process/procedure of Call Center, Company and provide good service to ensure Clients understand and satisfy with our service Consult and answer clients’ inquiries or complaints assigned by Team Leader Follow and compliance the process/procedure of Call Center, Company
Yêu cầu bằng cấp (tối thiểu)
Trung cấp - Nghề
Tính chất công việc
Toàn thời gian
Địa điểm làm việc
Kỹ năng yêu cầu
Tin học văn phòng , Giao tiếp , Năng động , Tin học văn phòng , Giao tiếp , Năng động , Tin học văn phòng , Giao tiếp , Năng động
Yêu cầu kinh nghiệm
Dưới 1 năm
  • Mô tả công việc:

    * Follow the process/procedure of Call Center, Company and provide good service to ensure Clients understand and satisfy with our service

    - Consult and answer clients’ inquiries or complaints assigned by Team Leader

    - Follow and compliance the process/procedure of Call Center, Company

    - Resolve customers inquiries and complaints on card activation, card replacements and other related cards & statement activities

    * Others

    - Participate in development of product and card service project

    - Participate in system  setting and testing Manage Customer experience and quality framework of cards operation

    - Other tasks assigned by Call Center team leader/ Call Center Manager

  • Yêu cầu công việc:

    - Card Operations knowledge and experience

    - Deep knowledge of Card operations

    - Good knowledge of credit card system and processes

    * Skill

    - Good in English

    - Effective Communication

    - Computer (Word/ Excel)

    - Training and Couching

  • Quyền lợi được hưởng (ngoài lương):

    - Having chances to get attractive company bonus every month/year

    - Company trip once a year + Joining party

    - Salary and position is reviewed 1 time a year

    - Bonus by individual ability and company’s performance.

    - Social insurance, health insurance, unemployment insurance and other benefits

    - Dynamic and sociable working environment.

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